Hi ​@Susie Marjatta,

Thanks for getting in touch.

If you're losing service whenever you leave home, we'd recommend checking a few things first:

• Make sure Mobile Data is enabled.
• Check that Data Roaming is turned off while you're in the UK, as this shouldn't be required for normal UK usage.
• Ensure there are no account features or spending controls affecting your service.
• Restart your phone and check for any carrier settings updates.
• If you haven't already done so, try a network settings reset.

If you're actually experiencing this issue while abroad, we'd also recommend checking that you're connected to one of iD Mobile's supported roaming partners for the country you're visiting. You can find the list of included destinations and roaming partners here: https://community.idmobile.co.uk/roaming-76/which-roaming-destinations-are-included-in-my-plan-45112

If the issue continues after checking the above, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team