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New Contributor
October 21, 2026
Question

call abroad but its was working

iPhone 15 so I brought two add on calls aboard Germany and Netherlands I brought the wrong one so I got another one now it’s wasn’t working at all so I’ve actually had to like pay another services I can’t used to services I was on live chat trying to deal with this problem like I was wondering because you guys knew that there was an error on the account now I won’t be using it because I’ve got another sim because it’s wasn’t working is there anyway to get refund or credit on my account because I letially paid you guys more than £10 and it’s isn’t working thank you so much they didn’t understand why it wasn’t working but yeah thank you 🙏 

 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    October 23, 2026

    Hi ​@Ajay2310, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu