Hello, I purchased my iPhone 18 Pro Max directly from your website. Face ID was faulty, so I physically returned it to Currys Chadwell Heath on 4 November 2026, following your return procedure.

I have the Currys return paperwork and reference number.

Could you please check the status of my returned phone and confirm when I will receive my replacement?

I am currently without a phone because I physically returned my faulty iPhone 18 Pro Max to Currys on 4 November.

I understand that the return process takes time, but I don’t think it is reasonable to leave me without a phone while I continue paying for my monthly contract.

Could you please provide me with a temporary replacement phone until my original phone is replaced?

If this isn’t possible, please explain what alternative arrangements you can offer?