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data loyalty add on problem help

  • June 21, 2026
  • 1 reply
  • 0 views
U
Community Member

Hi, it says I have an unlimited data loyalty add on but have received a text to say I’ve run out of the amount in my plan and details of how I’ll be charged going forward. That doesn’t add up to the loyalty add on. Please can I have some advice on this. Thanks. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 22, 2026

    Hi ​@Ukulele81,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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