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Community Member
June 21, 2026

data loyalty add on problem help

  • June 21, 2026
  • 3 replies
  • 21 views

Hi, it says I have an unlimited data loyalty add on but have received a text to say I’ve run out of the amount in my plan and details of how I’ll be charged going forward. That doesn’t add up to the loyalty add on. Please can I have some advice on this. Thanks. 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 22, 2026

    Hi ​@Ukulele81,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 16, 2026

    Hi, it says I have an unlimited data loyalty add on but have received a text to say I’ve run out of the amount in my plan and details of how I’ll be charged going forward. That doesn’t add up to the loyalty add on. Please can I have some advice on this. Thanks. 

    Hi, I’m also having the same problem currently 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    July 17, 2026

    Hi ​@Tabathax3,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.