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Community Member
Ukulele81
Community Member
Jun 21, 2026 3:16 PM UTC

data loyalty add on problem help

Hi, it says I have an unlimited data loyalty add on but have received a text to say I’ve run out of the amount in my plan and details of how I’ll be charged going forward. That doesn’t add up to the loyalty add on. Please can I have some advice on this. Thanks. 

    5 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 22, 2026 1:03 PM UTC

    Hi ​@Ukulele81,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Tabathax3
    New Contributor
    Jul 16, 2026 9:21 PM UTC

    Hi, it says I have an unlimited data loyalty add on but have received a text to say I’ve run out of the amount in my plan and details of how I’ll be charged going forward. That doesn’t add up to the loyalty add on. Please can I have some advice on this. Thanks. 

    Hi, I’m also having the same problem currently 

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    Jul 17, 2026 8:54 AM UTC

    Hi ​@Tabathax3,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Oliviajm
    New Contributor
    Oct 18, 2026 6:13 AM UTC

    I also get this issue and have the loyalty unlimited add on. It’s annoying! Is there a way to stop it? 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 18, 2026 6:32 AM UTC

    Hi ​@Oliviajm,

     

    I'm sorry for the frustration.

     

    Unfortunately, those warning texts can't be turned off. However, if you have the Loyalty Unlimited Add-on, once you've reached your allowance, the add-on will automatically kick in.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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