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Community Member
Oct 28, 2026 1:18 PM UTC

i’ve been a plan yesterday and today i recieved a message that i ran out

Hello I’ve bought a plan yesterday and today I received a message that i have £0 credit how is that possible 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Oct 30, 2026 6:53 PM UTC

    Hi ​@Trillyj177,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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