I paid for an add-on but was charged for roaming

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Hi please help.
I was on holiday last week and paid for a 7 day add on out of EU for data. However I have been charged £45 for data use. Please cancel this charge immediately

Gemma M

iD Mobile Employee

Hi @Grace Padden,

I’m sorry to hear about the unexpected £45 charge.

We don’t currently offer a 7-day Roam Beyond add-on. Our Roam Beyond data add-ons are available for 1 day, 5 days or 10 days, so we’d recommend checking your account to confirm exactly which add-on you purchased.

Roam Beyond add-ons only cover mobile data and activate immediately when purchased. Calls and texts aren’t included and can still result in separate roaming charges. Standard roaming charges can also apply if the add-on expires or the included data is used up.

Unfortunately, we wouldn’t be able to simply cancel the £45 charge without first establishing what the charge relates to.

Please check the roaming section of your itemised bill to see what usage generated the £45 charge.

You can also find more information on Roam Beyond and roaming charges here:

https://www.idmobile.co.uk/help-and-support/roaming

Regards,

Gemma M
The iD Mobile Social Media Team

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