Add-ons are the best way to top up your data or minutes if you are running low. They are much cheaper than paying out-of-plan charges and are available whenever you need them.
How do UK Add-ons work?
If you use up all your monthly data or minutes, you would normally start paying standard out-of-plan rates, which can get expensive quickly.
Buying an Add-on prevents this. For example, buying a 1GB data Add-on is significantly cheaper than paying for 1GB of data at the standard rate per megabyte.
Key things to know:
- When they kick in: A data Add-on only starts being used after your main monthly allowance (and any rolled-over data) is completely gone.
- Where they work: Your UK Add-ons work in the UK and in our 50 Inclusive Roaming destinations.
- Expiry: 7-day Add-ons expire exactly 7 days after you buy them, not 7 days after you start using them.
You can buy Add-ons instantly in the iD Mobile app or at my.idmobile.co.uk. Check out the Community article below for more helpful information:
Please note: Add-ons cannot be backdated. They only cover usage after you buy them, so they won't erase charges you have already incurred.
Recurring Add-ons.
We no longer sell new recurring Add-ons. However, if you bought one before they were discontinued, it will continue to refresh every month until you choose to cancel it.
If you have a legacy recurring Add-on and want to cancel it, please chat to us here.
FAQs.
When does my Add-on start?
Your Add-on is ready to use immediately after purchase, but it will only actually be used once your standard monthly allowance runs out.
How long does my Add-on last?
We offer Add-ons that last for 7 days, 1 month, or 12 months. You can check the expiry date of your active Add-ons on the dashboard of the iD Mobile app.
Can I cancel an Add-on?
No, standard one-off Add-ons cannot be cancelled or refunded once bought. They will simply expire at the end of their duration.
Will my Bill Cap affect my Add-on?
No. The cost of buying an Add-on is separate from your Bill Cap. Even if you have hit your Bill Cap limit for the month, you can still purchase an Add-on to get more data.
Do Add-ons carry over if I change my plan?
Yes. If you upgrade or change your plan, any active Add-ons will stay on your account until they expire.
