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Everything you need to know about iD Mobile.

10000 Topics
Lisa Adams
Community Member
Lisa AdamsCommunity Member
asked in Coverage & Network.
new contract, chsnged number now mobile data switched off?

5g was working fine untill today, my number from previous old supplier came through to ID but now my mobile data is off (checked settings and switched phone off) any ideas guys?

142
Siân
iD Mobile Employee
S
New
 Contributor
StuartRoweNew
 Contributor
asked in Your iD Account & App.
Mobile App has stopped working

My App has stopped working.. I have deleted it and reinstalled it, now it just loops asking for username and password 

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Tyler
iD Mobile Employee
J
Active Contributor
Jo217Active Contributor
asked in Your Phone & SIM.
cancel a deceaseds sim

Hi my father passed away 3 weeks ago. Can anyone help as to how I can cancel his sim and the monthly direct debit? Tia

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Tyler
iD Mobile Employee
L
New
 Contributor
LouandtgNew
 Contributor
asked in Coverage & Network.
Preium Rate Numbers

I have the option to call premium rate numbers set and a spending cap set but I'm unable to call premium rate numbers.

245
Tyler
iD Mobile Employee
A
New
 Contributor
Amandeep27
posted in Your Phone & SIM.
new sim upgrade

Hi, I wanted to ask when will my new upgrade sim only contract work?

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Tyler
iD Mobile Employee
Shereen zumari
Active Contributor
Shereen zumariActive Contributor
asked in Thinking of leaving?
once my contract finish i dont want to renew it

Once my contract finishes I dont want to renew it

231
Tyler
iD Mobile Employee
shakeelawan796
New
 Contributor
shakeelawan796New
 Contributor
posted in Your Phone & SIM.
converting from esim to physical sim

I ordered mobile I didn't received physical sim I need physical sim please send me physical sim

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Tyler
iD Mobile Employee
L
Active Contributor
Looloo23Active Contributor
posted in Delivery & Returns.
problems with dpd courier

Yesterday I was due to have my new upgrade delivery. So I waited in and cancelled plans. Next thing I know i get an email saying im sorry you were not home, calling card has been left. Opened the image and the drive had took the photo in his van. Delivery not even attempted. They re schedule a delivery for today and it's now changed to Monday. I am out Monday to Friday so chances are it will now be missed again. Its a new build area but clear instructions were left for the driver. Its frustrating that an attempt wasn't even made. Or a phone call to help find me like the other couriers often do. 

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Tyler
iD Mobile Employee
L
New
 Contributor
leanne_winterNew
 Contributor
asked in Roaming & International.
how do I see how much roaming data I have used

The app says I have unlimited data, but I am currently overseas and know there is a 30gb cap.  my bill shows my usage, but I can’t find current usage.

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Tyler
iD Mobile Employee
A
Community Member
Amys0308Community Member
posted in Your iD Account & App.
inbound calls

HiJust got my number ported from EE to id. It's a samsung phone but I can't recieve incoming calls. Please can someone help.

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Tyler
iD Mobile Employee
C
Community Member
CeciliaHCommunity Member
asked in Roaming & International.
How do I stretch my 63 days EU roaming allowance?

We are doing several longer trips to the EU in our motorhome this year and I’m trying to get confirmation of how I can stretch out my roaming usage, so I don’t exceed the 63 days allowed within any 4 month period. I’ve already used 51 days in February and March. Now we’re home for about 5 weeks and then heading out again early May, to be away 6-8 weeks. If I understand correctly, I can have roaming turned off for most of the days in the  EU (instead using WIFI or hotspot off another device) and carefully count the days when I use my data allowance, to make sure I stay within the 63 days.BUT as far as I understand, I can still make and receive calls and text messages while data roaming is turned off? If someone was to call or text me, would that be counted as a “roaming day” by ID – or is it only data roaming days that count?If I was to exceed the 63 days, at what point would I get the 14 days warning? Once I am being charged for EU roaming, I assume I could make sure not to use any dat

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Tyler
iD Mobile Employee
1
Community Member
10w3n1Community Member
posted in Bills, Payments & Charges.
yes i have ayment due the 32 pounds but last month i sent two payment's os 28 pounds and i didnt recive any of that money back?

Yes I have paid two lots of payments of 28 pounds last month and didn't receive I penny back and now my bill is up to 32 pounds ... I feel I should have the 28 pounds didn't receive back from your company.

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Tyler
iD Mobile Employee
begai
Community Member
begaiCommunity Member
posted in Fraud, Security & Lost or Stolen.
stolen phone

hii need a sim replacement as soon as possible please 

52
Tyler
iD Mobile Employee
D
New
 Contributor
Dawn56New
 Contributor
asked in Your Phone & SIM.
Physical Sim not working after new phone order ?

I am an existing ID Customer with an iPhone13  on contract which has been fine , I ordered today a few hours ago a new iPhone 16 as an upgrade as I was due one and selected E Sim at the checkout .Since the order I have received the various emails confirming order , instructions to activate E sim etc etc However it seems they have now already cut off/stopped my physical sim in my current phone !!!!!!I cant use the E sim until I receive the new phone , so at the moment I have no way of making calls , data etc etc ! Ridiculous ! This cant be right ? and I don’t appear to be able to find a number to call anyone at ID to sort it out I am supposed to be going away this weekend , I need access to phone-calls ! Any ideas/suggestions , most welcome 

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T
Active Contributor
davidxt
New
 Contributor
davidxtNew
 Contributor
asked in Fraud, Security & Lost or Stolen.
Port-out pin

Reading in the newspaper at the weekend of people who have been scammed following successful attempts to take over their phone number. Can be called a SIM swap scam.Recommended is a preventative move ie to ask the phone provider to set up a ‘port-out PIN’. To be used whenever a port out is requested. IDMobile send a PAC code when a port out is requested, as do others, so I dont see that this is sufficient -  I want to prevent a pac code from being issued unless a specific port-out password is used to request it. IDMobile do not have such a port-out password. They do have what they call ‘extra security’. There does not seem to be a link to any info about it.  (from ‘live-chat’).Does anyone have any feedback on this, as to whether it is going in fact to add protection against SIM-swap scams.thanks for any info

505
Kash
iD Mobile Employee
J
New
 Contributor
JoBNew
 Contributor
asked in Your Phone & SIM.
esim not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as pysical sim doesnt have one. tried the esim number but that didnt work. help?

switching to idmobile but chose  E sim but it’s not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as physical sim doesnt have one. tried the esim number but that didnt work. how do I complete the switch, I have my pac and have contract in place (bank details sorted) but now what?

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Kash
iD Mobile Employee
E
Active Contributor
EddGActive Contributor
asked in Coverage & Network.
New to ID, Cannot make or receive calls

I’ve switched two numbers over to ID and got a new ID SIM for my daughter (who previously did not have a phone).Data & texts are fine on all three.. however, calling is an issue. I cannot make outgoing calls, nor receive them across all three devices.I’ve got a work phone which has successfully made calls to one of the three new numbers, but it is not consistent, and usually fails. Calls from all three numbers cannot be made on my work phone, or in-between each other.The support chat-bot just sends me round in circles regarding the 3G switch off and sending me to a support page which has a number of steps to make this work,… but it doesn’t.Does anyone know how to get this working or should I be very thankful I’m in a one month contract?

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Kash
iD Mobile Employee
Kj Eds
Community Member
Kj EdsCommunity Member
asked in Plan Changes & Upgrades.
changing from phone contract to sim only end of contract

If I click on one of the sim only upgrades in the last 30 days of phone contract does that cancel the existing contract at end of period and automatically start the sim only on that date? Or should I cancel current one first then buy the sim only deal

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Kash
iD Mobile Employee
S
New
 Contributor
sbj1968New
 Contributor
posted in Roaming & International.
unable to call whilst roaming

I have used my phone successfully twice in Europe this year. My phone is enabled to roam and no settings have been changed. I am in Southern Italy and am unable to make calls. In my Roaming "SIM settings" it says  my "Mobile Network Service" is disconnected. Why is this?My wife is  with IDmobile and has exactly the same issue also, so it is not an isolated issue.  What is the cause?

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Kash
iD Mobile Employee
sumncc
Community Member
sumnccCommunity Member
asked in Thinking of leaving?
I have bought ESIM and can not cancel the contract

I bought an ESIM accidentally yesterday with monthly contract. I am okay to pay first month. as it was my mistake. But I can not cancel it . I contacted the CHAT service and   they need an actual IDMobile phone number to cancle my ESIM.  But I dont have real SIM or number form IDmobile  .    Apparently  all ways are blocked.    Could you help pleaseRaj 

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Kash
iD Mobile Employee
Molly Rugg
Community Member
Molly RuggCommunity Member
asked in Roaming & International.
Roaming text says I am in the wrong country

I am on holiday in Greece (Kos) and received a text to say welcome to Greece but then received another one to say welcome to Turkey. Turkey is chargeable, does anyone know how I can change this back? 

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Kash
iD Mobile Employee
Gareth Hunt
New
 Contributor
Gareth HuntNew
 Contributor
asked in Roaming & International.
no roaming

Hi I have no roaming but despite being in a roam free destination. I can’t use the chat or internet so it’s impossible to get hold of anyone.  roaming is set up on my phone.  

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Kash
iD Mobile Employee
T
New
 Contributor
ThisisaNightmareNew
 Contributor
asked in Roaming & International.
please help: cant make international calls

Hi all I confirm that I have set a spend cap and turned international calls ON on the app but im still unable to make calls to Iran. Can you please help? 🙏 I have tried so many methods to contact the team. Live chat button isn’t there, email gets back with an auto response that the mailbox is not monitored and there is no phone line.im a pay monthly customer btw 

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A
New
 Contributor
J
Community Member
JenDCommunity Member
posted in Roaming & International.
Permanent Roaming Issue

Just had a very frustrating conversation with a customer services agent through chat.My issue is that the rotation of my job takes me out of the UK for 21 days (within the EU) and then back in the UK for 21 days between the  months of March to November. A total of 147 days out of the country in a non-continuous run.This seems to put me in the ‘Permanent Roaming’ category. Infuriating as it is far from permanent. To get around this it seems I will need to cancel and re-sign up to a pay monthly sim every couple of months. Does anybody have any better suggestions or has had any experience with the permanent roaming clause?I have used local sims for many years and ultimately I just want one provider who can facilitate EU roaming without charging me through the roof. ID Mobile seemed to be that provider at first but now it seems it’s just as much hassle.

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J
Community Member
G
Community Member
gdhagarty73Community Member
asked in Delivery & Returns.
Phone Returned within 14 days

Hi, I received a returns label from Carphone Warehouse and returned my phone to them as it was within the 14 days cool off period. It was delivered to them on 15th May. Will the let ID Mobile know so the contract gets cancelled or do I need to inform ID Mobile. Thx.

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N
iD Mobile Employee
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