I am looking to upgrade to an new iPhone 17 pro max and want to increase the upfront charge to around £300 but I cant see an option to do this. Can you please advise?

Hi, I’m going India tomorrow, can I use my number there ? 

I am looking to stay with Idmobile and currently have an account but would like to change my plan as I don't need as much data as I have. Im not sure who to contact to see if I can change my plan to a lower amount per month but stay with Idmobile 

Help required please - Order confirmed for my SIM only deal has potentially not tracked in that I have not received an email link from gift cloud.My wife also placed an order at the same time for the same SIM only offer and HAS received the gift cloud email link confirming the purchase. IDMobile email response to my issue is to contact giftcloud. I have raised a ticket with giftcloud and await a response.The reason for posting here is this - when reading the giftcloud website, for any gift card link to be issued they need the relevant brand (IDMobile) to confirm all criteria has been met -  purchase date/time, whether the journey was tracked.Someone at IDMobile therefore has to validate my purchase - are they contactable? 

I have joined is in the last couple of weeks and have zero network connection at my place of work. The status checker reports fixing a fault. It’s been saying this for two weeks. Will it ever get fixed? Has anyone else had this long to wait for a issue to be resolved?my postcode is IP18 6DN and should have excellent 4gCantbeven make a phone call! 

I'm not impressed with iD. Promises to port number today, had all the info they asked for PAC code, activation code etc. Said today by 10pm and porting of my old number to new contract phone on iD hasn't happened.  New customer,  bad 1sr impression. Also, cannot easily talk with anyone, bot chat is completely useless as well. 

Please help, I have a Samsung A13I have placed a new physical sim in the phone but it is showing NO SIM NO SERVICE. What do I do now? 

since 3rd January 2026, I have been in a pickle with ID mobile. I ordered an iPhone 16e, requested my old number to switch to this new plan number, went to set it up and had some set up issues with the device, so I returned it and cancelled my PAC transfer of my old number so this wouldn’t happen. ID mobile then tell me the return has had internal issues as someone has registered the return to the wrong ID branch, so I top up the random number and put it in another phone just so I have some data to last me through this no phone period. ID mobile then tell me the return has been sorted, and cancelled, and I can continue to use the number as a PAYG until my new order and new SIM arrive. New phone and new SIM arrives, I request my PAC so the old number goes onto this new SIM so I can discard the PAYG temporary SIM. I receive a message to say the switch has been successful…. hooray! Except ID mobile transferred my old

I cannot receive my PAC code as text are not sending or receiving. I receive texts in other countries but not the UK?

I changed my monthly plan to £8 a month and this month chargef twice £17.99 other months also had odd payments why?

My signal was showing 4G 2-3 bars all day, and according to iD mobile’s coverage map Oxford is fine for 4G and even 5G. Yet I visited there last week with my wife (also on iD mobile) and neither of us could access anything via the internet (data calls, Google maps, internet browsing, YouTube etc). We had no problems calling each other with normal calls.  This is a pretty big red flag. Any reason why this may be the case and anything we can do about it? 

My wife and I both changed provider to ID a few days ago. We had a single PAC code from Sky (I was the account holder, with both mobiles on my account) which was accepted in my case. ID did not accept the number for my wife and we had endless conversations with Sky during which 5 more PAC codes were issues. The process failed each time on line and only during a live chat with ID did it work. We are now able to use the ID SIM cards with our old numbers.  However the Sky account has not been closed and they continue to bill me. I have spoken to their cancellation team and technical who tell me that their records show the transfers have not been completed and that they are concerned we will lose our numbers if they close off the accounts manually. ID Advisers tell me the transfers were completed. Who should I believe? It seems to me that as the new SIM cards seem to be working ok with the old numbers, we should be ok. Can anyone advise me!?

Hi I’ve been double charged on all 3 plans for our overseas data add on , please can someone help with this? Thank you 

Im due a upgrade but I was hoping for better freebies, will there be better gifts soon

Hi All,I am receiving emails from ID mobile to say take a second contract but on applying for second pay monthly contract, for phone and sim it was denied . My credit score is good though, I've checked. It does say apply after 60 days of first contract so maybe but as ID mobile is best price by far, does anyone know any other route to second contract accepted? I've been paying O2 inflated prices far too long .

I received a text yesterday saying switch complete and since then my phone hasn’t been working outside of WiFi. I received an email today saying switch complete but still not working on the network.  I have tried switching it off and on a few times (leaving for a while in between), contacted the live chat and followed instructions to reset network, check the phone number is correct on the settings etc, then got cut off. When I went back to live chat the bot started asking me all the questions from the beginning again, so pretty frustrating! Thought I would try on here instead.  Any advice would be much appreciated. 

I need help

The sim card isnt beinv recogised recieved the phone and sim friday 30th jan 26, its a samsung a26 5g, tried everything and nothing worked even tried the sim in old phone didnt work yet the phone accepts old sim. Need help 

The sim card isnt beinv recogised recieved the phone and sim friday 30th jan 26, its a samsung a26 5g, tried everything and nothing worked even tried the sim in old phone didnt work yet the phone accepts old sim. Need help 

Esim replaced but I can not make or receive calls or messages. Internet works ok

I cannot recieve texts to verify my credit card app. I tried resetting my network mobile provider sittings in Android. Please help quickly.

Good afternoon Sorry to be a pain but my bill is due to be paid on the 9/2/2026 but I don't get paid until the 13th would it be possible to pay it then please has I'm disabled and need my phone to contact family 

I've been using a esim abroad and now that I'm back I can't see my ID sim as an option in my network. Tried restarting, turning on airplane mode etc but still no network coverage 

does not have any activities ye

Is anyone else suddenly suffering from really slow internet and poor signal coverage?  I’m in Canterbury and for the last 4 or 5 days, it’s suddenly very slow, frequently won’t load pages or stops mid way through videos, wifi-calling won’t connect….it has been fine for months but the coverage checker on both ID mobile and 3 mobile says it’s fine.