how do i request a new esim code (I don not have access to the Id mobile app) or the phone number (not the one on this account ) as I accidentally deleted the esim of my phone after using the one time code. I want to either cancel the contract or get access to it so I can cancel the esim.

Hello, where can i find on my account my call and message log history?

I was told my old number would transfer today but It has not happened

I just switched from Lebera to Id 3-4 weeks ago and I have been having non stop issues ever since. I got an eSim to begin with and it wouldn't connect to the network even when but I would have full bars. I know it was covered as my brother is also with Id and he has no problem getting 4g (Most of these issues occurred around the AB postcode areas). I then went through the chatbot at least five times and nothing suggested helped so I got a replacement physical sim. The physical sim works better, but I'm still not satisfied. I get data now if I'm in a 5g covered area but if I'm in a 4g covered area, it very rarely connects, even when my brother is right next to me getting full bars 4g with id. I went through the chatbot again but nothing helped again so im not sure what to do. Any help would be appreciated.

Closing an account for someone with dementia. My mother has dementia and can no longer use her phone or email address,  I cannot help her access either of these since she has forgotten all passwords. She is not using the phone,  there are no calls or texts being sent therefore no costs meet. How can I close the account please?

i am not receiving rcs messages, sender is getting a notification that i am offline. what is the issue?

Hi,I am looking for my invoice for my recent purchase, to claim for reward.The welcome to idmobile email with transaction number etc didn't have invoice attached.Any help would be greatly appreciated to enable receipt of this invoice,  thank you.Kind regards Graeme 

Since I switch my old number to id mobile I have been unable to receive SMS from abroad. This is particularly bad as I have an international spid and I am unable to receive a pin to confirm access to my spid. I tried everything possible but still unable to receive sms from outside the uk (I can send them though). Id mobile has failed to do anything about it (they promised to call 3 times at times when I could be called but they failed to call every single time) so I reported the issue to ofcom and I will inform communications ombudsman about the dispute when it is the right time.

I’ve bought a new phone . Do I need a new eSIM or is there a way to transfer the old one ? I want to keep same number and plan 

id mobil tell me my acount is up and running but when i sing in i get a blank paige,i have altered my pass word still no joy     

I got a new ESIM Iphone set up the eSIM and have everything sorted. I now want to keep my old ID mobile number using a PAC.  But every time I fill it in with the correct information I get an error message (as seen in photo below!) it’s very frustrating as I’m filling everything in correctly! 

Can you please remove my community account?

I must leave id mobile but can’t because for 3 months now, and despite making time to spend precious time troubleshooting the problem, I still get no data or network service so can’t make calls, can’t receive calls, can’t send text messages and can’t get none.  This also means I can’t get a PAC, so I can’t leave id mobile, and I ain’t gonna pay another month for data and a network service I ain’t been getting.  I raised an complaint and they said to go to the store and get PAC, the store say get it from id mobile.  How do I get a PAC to leave id mobile if I can’t get and send texts and make or get calls?  Also, I want 3 months repayment for data/network service id mobile I never got yet id Mobile took payment for and a refund for an add on of data I never got as well. 

Hello! I am looking to upgrade to sim only

Number hasn't transferred to new sim. 

I sent a normal text message on Christmas Day to all my friends (50+). For some reason this was sent as a mms and therefore I was charged £28!!! why was this sent as an mms rather than sms

Good morning,  I requested an eSim to be sent to (Information removed) using my mobile phone. (Usingthe instruction given on the ID website. I have checked this morning and there is a message telling me that it has been sent and will arrive in one hour - but that was yesterday.Unfortunately, it has not arrived and I have checked in INBOX and SPAM boxes.  My number is(Information removed)

I had a new Samsung a17 5 day ago, and pac etc to transfer from my old Samsung on an EE out of date contact has still not gone through. I only have a new number presumably from the new id sim. My old phone is still active on the Ee line. My online account says “pending switch request”. It’s taking much longer than the 24 hours! What can I do? 

Does the e sim add on allow phone calls for my trip to Egypt or is it just for data?

I wanna leave id mobile but can’t because for 3 months now, and despite making time to spend precious time troubleshooting the problem, I still get no data or network service so can’t make calls, can’t receive calls, can’t send text messages and can’t get none.  This also means I can’t get a PAC, so I can’t leave id mobile, and I ain’t gonna pay another month for data and a network service I ain’t been getting.  I raised an complaint and they said to go to the store and get PAC, the store say get it from id mobile.  How do I get a PAC to leave id mobile if I can’t get and send texts and make or get calls?  

On Black Friday I purchased a new contract. I then cancelled a week later so not charges are due. I called ID to return the handset and this was arranged as per my conversation with someone. I have texts with explanations on how to return the handset.The handset was posted and is now with ID I have proof of delivery by registered post but I have not received a £159 refund and, on top of that, I have been issued a bill while I didn’t use the phone at all. Can someone please explain when I’ll be getting my refund and revoke that bill as this phone was never ever used.I am surprised of how difficult it is to return something to ID and how chaotic it is the whole process.The contract is showing as deactivated in my ID app  but yet I receive a bill and I’m not refunded anything while ID has the handset? 

(1) I want my device to receive the data I pay id Mobile for every month. (2) I want my money back for the add on I paid for and I want the add on cancelled because once an id Mobile customer pays for an add on, they can’t cancel it  I want it cancelled. (3) I also want 3 months money returned to me for a data I paid for but never received.     

I bought the add on day one after receiving the welcome to Turkey message. Connected to Turkcell and Vodafone TR.  Both show signal, but then I get an exclamation mark ❗ on the signal.  I have a Google Pixel. I then followed the steps to fix it. Checked the APN. Reset network settings but to no avail.  I still get no Internet even though it says it's connected.  I've got 4 more days left.  I doubt it will connect. I think I need a refund.  I roamed in Greece earlier this year and it worked perfectly. 

I have been with id mobile for almost two months and I have also changed my old phone number to it and since then, I have been unable to receive sms from abroad, including from an important international iD I rely on for my passport. We have tried everything but id mobile seems unwilling or unable to fix the issue…do not recommend any more settings change, everything has been tried, can you please just sort it? And please, stop calling during working hours as I can’t answer.

Hi everyone I need some help. I’m new to this forum. over the last 2 weeks I’ve been struggling to make calls and receive calls. When I do a full reset it allows me to make a call but soon after revert back to the same old thing. My wife and daughter have the same ID and are the same. I know they have cut the 3G network now but not sure if that is the issue we have the latest update and have iPhone 16 pro any help would be greatly appreciated