If you upgrade you ID sim only account to unlimited data how long does it take to activate it please? 

I switched yesterday and kept my old number with a pac code but my number isn’t working and nobody can call or text me

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Hi, I cant access my latest bill (Feb2026) even though its visible on my app/website. it says "somethjng went wrong" and I cant view or download it.

Hi there, I’ve seen a few threads about switching from the iDMobile eSIM to iDMobile physical SIM, but can’t find one telling me how to go about doing it the other way round (or even if it’s possible).I dropped my new phone two days after getting it and now the phone can’t find the physical SIMs. (Tried everything from rebooting, re-installing the SIMs and resetting network settings.) So I’m hoping switching to eSIM will mean I don’t need to buy yet another new phone!Thanks a lot for any help!Neil

Hi I have placed my new sim into my new phone however the new phone is on the temporary number still. Can I have help porting it over now as I believe that when I bought the phone i accidentally asked it to port over at a later date.

Can anyone tell me how to contact ID mobile to let them know that the new sim isn’t working.  When I try to login to the App it says it will send a verification code to the mobile number but the number isn’t working as the sim isn’t working.  I can’t get any info on how to get a new sim???  The contact box doesn’t show when I try typing a message 

Hi, I do have a current sim card contract with ID and i want to get Samsung S26 ultra but the deals on the ID app are not satisfactory. I have found a great deal with Carphone warehouse and also with ID I’ve asked on live chat if they can match this but apparently they cannot do this. So I’m guessing I will have to close my current account with ID and request PAC code either when I'm staying with the same network? How soon i will be able to move my number and when i should request a PAC code? Thank you in advance!  

I am not able to make outgoing calls 0800 numbers or any other not on my contact list

Himi bought a new iPhone and when I transferred everything over it hasn’t taken the eSIM when I try to it says contact IDanythjng else I can do to fix it

If I take 1 of the early upgrade offers with ID, will I have to pay the balance of my existing contract? Or does my new contract start and my old contract just end? 

I am concerned that I may be being double charged on my account.Each month I am charged £8.00, which is the only amount shown on my online ID Mobile account and bills. However, I have also been charged an additional £7.00 at a different time in the month, even though there is no record of this £7.00 anywhere on my account. Looking back, I did receive an email saying I would be charged £7.00 on 31/01/2026, but this does not appear in my online bills or account history.I previously contacted Live Chat and was told that I am only paying £8.00 per month. Based on that information, and as I have recently switched banks, I cancelled the Direct Debit for the £7.00 because it appeared to be a duplicate charge. I also asked my bank to refund the £7.00 payments, which they have done for January 2026  and February 2026, because there is no record on ID Mobile of these charges.I have now received an email today stating that the £7.00 Direct Debit needs to be set up again. H

When switching to this mobile plan, part of the contract I was offered benefits regarding apple music, arcade and fitness+. When I click the link sent in my order confirmation it sends me to the US website and says it’s cancelled. Considering this was advertised as part of my contract and was part of what I paid for in my order I would like a link that actually offers me the free apple music and fitness at least. 

There was no option for me to provide my PAC when I signed up. Signed up anyway.Installed my esim which has installed on my phone with no number.No number has been provided in my welcome email.Downloaded the app to try and provide my PAC details there… except I can’t register on the app unless I have a phone number??!!I can’t find any way to provide my PAC number. 

Why I was charged for 2 accounts after I upgraded my account

Getting consistently slow speeds, even when it says I'm connect to the network ( oth 4G and 5G), in and around London. Most of the time on my commute from BR1 to Charring Cross the speeds are terrible and can't even do basic functions like stream a podcast - Southwestern WiFi on its train is better! Been happening on and off for months - even adding this complaint took a while as I couldn't get enough download to load your website!Time to set out the speeds or let customers move mid contract - the service is truly awful!

Hi my data should be 100 Gig per month and its only showing as 10 Gig can this be updated to refect my new contract.  

I have been charged for 2 accounts for the same mobile bumber

Hi my data should be 100 G per month of data and its only showing as 10 Gig can this be updated to refect my new contract.  

My old number hasn’t transferred over to this sim and I have had a confirmation email and message to say it has been done

Dear Customer Support Team, I am writing to follow up on the status of my number transfer. I received my new contract and SIM card last Saturday and submitted a request to transfer my existing phone number to the new SIM. I was informed that the transfer would be completed on 20th February. However, as of today, my old number has not yet been transferred to my new SIM. Could you please advise on the reason for the delay and provide an updated timeline for when the transfer will be completed? I would appreciate your prompt assistance in resolving this matter. Kind regards,Humaira Bashir

I have an issue with my new iD Mobile SIM card. I have a strong mobile signal and can make/receive calls, send/receive text messages and can access the Internet (using the iD Mobile SIM card) on my Nokia 2660 Flip, but ‘No service’ continues to appear on the handset screen for some reason. All of my previous SIM cards (Sky/Tesco Mobile) worked fine on the phone. Can anyone help?

I opened a new account with ID Mobile last week and having checked the tracking number provided it would seem that the wonderfully inept Royal Mail has lost my Sim card somewhere at the opposite end of the country to where I live.I have tried speaking to a person on the Live Chat but they couldn’t send a “Replacement“ because I couldn’t upload phot proof of who I am.  I didn’t need to do that when I opened the account so fail to see how it is relevant to get the sim card that I have never received sent out.  All they need to do is check the same tracking number to see that it has not been delivered.All I want is my sim card before they start taking money from my account,  is that too much to ask. I tried speaking to the complaints team as they were the only telephone number that I could find to complain about the customer service but they were equally unhelpful and could not send me a tracking number for my “replacement” sim.  Replacement would mean that

Hi I need to give someone my pac code to switch over to ID

Hi - been on ID mobile for many months and I’ve suddenly stopped receiving OTPs from my bank (I receive them from other companies fine and texts work fine too between friends).I have seen previous threads here and have tried the Network Settings reset as-well as the manual toggling off of Automatic in Mobile Services (choosing ID from the list).I’ve contacted my bank who have contacted BT (who they use to send my OTP’s) and BT said it’s an issue with ID mobile as they can see SMS error (Code 213) which typically indicates temporary problem or lost reach (I’m on WiFi and strong City 5G so it’s not like I’m in the countryside).my friend also has ID mobile and facing same issues too.How can I get ID mobile second line support to confirm if they are indeed receiving my OTP from BT but unable to forward it to my number?Thanks for help in advance