My iD.

I have now been in touch with your live agents 3 times since 18th April regarding proof of purchase with IMEI numbers to be sent out! Still no further forward! This is absolutely ridiculous. We have 2 devices (of which I have provided our IMEI numbers) and now still seem to be no further forward! My insurance company has asked for this before the policy be taken out so need it sorted ASAP as we have holiday booked! Really not happy with the service at all! Mt anxiety is already bad as it is and this is not helping the situation.

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I purchased a SIM card for my son a week ago, which was fine. Pleased with the service I ordered a phone and SIM for my wife yesterday, but got an email from ID Mobile this morning saying my order was cancelled because I need to have 90 days payment history before ordering again. This has really annoyed me. I did not see anywhere when I ordered the first SIM that this would be the case. If I am being credit checked each time I don’t understand why a 90 day wait is required. Can anyone explain? Thanks.

Isn't it time id mobile came up with a reason why calls drop after 2 minutes and 5 seconds. I'm not the only person who has this problem but they blame the SIM card the phone the area never a fault in there network

Upgraded from 60gb to 120gb and it’s showing as 1.5gb I had a search and this seems to be a known issue from several months ago (though CS chat told me it had never happened before) Some people seemed to have the exact same issue, 120gb showing as 1.5gb others had unlimited data showing as 5gb. For some it seemed to be a graphical glitch others seemed to actually be limited to 1.5gb I called 7777 and it does say I have 120gb/120gb so is it just a UI error? From the contract documents From my account online

Tried to setup DD but iD inform me that bank doesn't recognise details. iD have said this 2 months running. The details are correct, I've rechecked. Issue is with iD, not me or bank. Tried to make one-off card payment but app and website just hang after Submit of card details. What is wrong, how do I pay?

Trying to add data roaming for Turkey last couple of days but error message states can’t add and try later. I fly today 🙈 anyone else had this? I’ve tried the network reset and check my phone and plan is set for data roaming. ID can’t help as they say they’ve issues 🙄🙈 Thanks

So, I decided to switch from EE to ID Mobile. The website said it’s easy and i can keep my number. I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4). My paperwork arrived in an email and all seemed good. The new SIM arrived, and I awaited the 28th. My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same (ported). The website does say it may take a while. However, my eagle-eye spotted that on the paperwork it quoted the SIM number I would receive, but this did not match the one that arrived. So today, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web). I believe the incorrect SIM has caused the whole process to collapse. With the current ‘ChatBox’ issues I was surprised when I managed to get a ‘human’ to

I have reached the end of my pay monthly contract. There is no way for me to move on to sim only on the website or app - the only option I am given is to upgrade. I dont understand how ID can keep charging me the pay monthly rate when my phone is now paid up

I am using my ID Sim card in a wifi router. At first it worked fine but will not transfer data anymore. If I put the card into my phone it indicates only 3G. The post code checker confirms I should have a good signal. The Sim card normally in my phone works fine and works in the router.I have not used all of the data. Impossible to contact ID of course. Im about to call the bank and cancel and then require a pay back. Pretty poor service ! Any thoughts ?? Thanks

Just trying to leave ID mobile and keep being fobbed off with a technical error on their database. Starting to feel like they’re lying to keep me here as a customer.

Hi I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working

Hi My pay monthly plan is usually £44.88 a month and is usually billed 14th of the month to 13th of the next month. I’ve just received my bill for Apr 25 which has been billed at £64.07 and the invoice dates are: 14th Apr 25 to 26th May 25 I dont understand why the invoice is to the 26th of May and not the 13th May? Also when viewing my bills via my account it shows: Your next bill so far: 27/04/2025 - 26/05/2025 £44.88 Your payment will be taken via Direct Debit on or around the 10/06/2025.

Moved to id mobile a few days ago, using a PAC from my old phone company. Most things moved across fine (emails, WhatsApp, etc) but for some reason my texts are being sent from the “holding” number that is mobile clearly gave me. I tried following the instructions from elsewhere in the Help hub but got a snag: I have to click on settings, then tap “phone”. There IS no “phone”. So the rest of it is useless...

Please could someone send me the email to cancel a contract as the one given in the contract is not recognised thank you

Recently i got offered an upgrade on my plan to pay £10/month for 120GB as opposed to £12/month for 100GB. I got an email confirmation for this but when i go onto my app it says my plan is £10/month for 1.5GB. I’m worried i wont have enough data next month as i go through a lot doing university work outside of home. Not sure who to call as it seems ID mobile do not have a number and the automated chat bot service is not working, any advice?

Hey - hoping someone here can help as so far the dedicated CS have not been able to! I’ve been with ID mobile on a £10, 70GB contract for years but saw an upgrade offer on my account earlier offering 120GB data and a voucher for the same price - seemed like a win-win to me! I accepted this offer but never received any email confirmation. I queried this with CS who confirmed it was indeed being processed. I’ve just accessed my account again, a few hours after putting in the upgrade, and my data allowance has reduced to 1.5GB a month - far short of what I agreed to. Anyone know if this is a technical glitch? CS said I’d have to contact them again tomorrow and the sales team just pointed me back in the direction of CS …

Hi, i was having issues with not getting activation codes on my ID mobile number this happened 4 months after switching to ID mobile. I deleted my esim and requested a new one. When i got the new esim it didnt get activated. Since then i have tried 2 replacement esims. Those didnt work, i contacted customer support who i dont think have any clue how to sort this issue. I was told by the first person to get a physical sim which i did but didnt work, second one told me to block my sim and come back an hour after, the third one said my sim is activated and wait for an hour. Its been 8 hours now. I do not know what kind of service is this. I am amazed that this company has survived this long

I have switched to ID mobile a couple of months ago but I cannot receive OTPs on my Iphone.

I was on ID mobile and took out a new contract, I was advised I couldn’t move my number to my new ID contract and had to transfer this to another provider before I could move back to ID. I have transferred my number to EE (completed yesterday) and tried to transfer back to ID today but this keeps failing on the website. Any help?

Hi my phone bill is due on Monday however I font get paid until Thursday. Would it be possible yo keep my services providing I pay mu bill on Thursday please? kind Regards

Please could someone help with downloading esim for Huawei p20

Good afternoon. Minor matter only. Just curious if an admin/iD Mobile employee can take a look or whether this is a job for the official chat route? I have 3x iD Mobile plans. One sees no alerts when bills are created (the other two do). I’ve checked my settings and all seem fine. Just odd. Ergo is an admin able to check? Jonty.

Can I have clarification on add ons not working in USA . Have purchased 2 in last month with neither working