Dear Team,Ref Complaint number:  496024891The ceo team called me only to have the call terminated by the ceo office.  This is another example of the absolutely abysmal customer service experienced.  Please call up the complaint number and re-call.  The situation is absolutely not resolved. 

Hello i had a medical emergency with faily member back home. I bought the global addon 1 day for 5 pounds. I tried to activate my sim but it was not possible to do i tried numerous times. In the end i has no time left and had to buy another online sims to get access.  I have not used the 5pound global plan and will not use it. Is it possible for a refund please

Received my new pay as you go sim, put in iPhone but not working

Sim card not working in my other phone iphone 13 pro max went to shop to check phone is working correctly been told to get a new sim card 

Ive moved to clitheroe and ID service doesn’t work there so basically there’s no point having my contract 

Update data won't change  from 100gb to unlimited  on the app or website says oops try later on the app and details not recognised on website

I bought new number and now try to create account but i forget my number.. I order online on same email adress, could you help me to find out my number and send me on my email 

I'd like to cancel my phone going to voicemail. Please advise

Hello team, I have bought my iPhone 17 pro max and sim contract with you. Can I please get my proof of purchase.

How do I make my sim a pay as you go sim

When I miss a call and someone leaves a message, I don't get any notifications, but I do mostly have new voicemail messages to hear.I've used 123 and set it all up, but still not right. I will have to change network as I am losing work calls!

Why does my phone work perfectly when travelling in the Netherlands but as soon as I cross the border into Brussels nothing works how can I rectify this

Hi there, I have moved from 3 to ID recently. I gave my PAC number when changing and had yet to see my phone number update from the “filler” number I was given as the contract goes across. When can I expect this to update? Thanks!

Hi,I just started a new phone contract. I intended to set up the bill date for the 28th of every month. Unfortunately that wasn’t the case and I’m currently overdue for my first months bill. I had a previous contract with you guys and didn’t miss one payment. This time was due to error. I was hoping to be able to pay the first month bill and second months bill both on 28/04/2026. The end of this month. Any help would be greatly appreciated.ThanksJustin Dayus 

I wanted to keep my old number, I forwarded the PAC code and had a time and date confirmed. I have been told that it has now been sorted...but it does not seem to have worked. My new phone and ID account still has the new number? Do i need to do anything else.... or just keep waiting?

Any idea where my Currys voucher is . I see that on previous posts you say that it is sent by email. If so who is it sent by  

Hi,I needed to get a new SIM card and activate it online, I followed all the step but when it gets to the part where it asks for your number and you get a one time pass key it never send me the message. I am stumped. 

Im off to NY in may, currently have a esim sim only plan and wanting to know best way to use my phone or if its easier and cheaper to get an USA sim? 

If I purchase roaming and beyond for a particular country, in addition to using data will I be able to make and receive UK calls for free? 

I recently joined ID mobile I’ve downloaded the eSIM and it is now working along side my old sim I want to be able to cancel my old one and just use ID mobile but my old phone number hasn’t transferred over to my new ID mobile sim even though when I joined I entered the pac code on the ID mobile website to do this please can you help me change my ID mobile number to my current number from my other sim 

Hi iD Mobile team and community, I ordered an iPhone 17e online as an upgrade. The package was delivered by DPD on 16th March. DPD have a photo of me taking delivery. However, when I opened the package I found that the box had been tampered with and the iPhone was missing. The box had been resealed with brown parcel tape. Inside were only stones — clearly placed there to make the box weigh something. I reported this immediately and you launched an investigation with DPD. On 30th March, an agent from the complaints team called me and confirmed that as DPD had not yet responded, a replacement phone would be sent the next day. I waited, but didn’t receive any update or dispatch notification. When I called back the following day, I was told the first agent had made a mistake and that the internal investigation is “still ongoing”. This contradicts what your own complaints team told me and is well beyond the 7-day

My Bill for March is incorrect unknown charges 

Hi, I can’t make or receive calls at home on iD Mobile. Three different iD Mobile users in the same house have the same issue. Calls only work if I force Wi‑Fi Calling with Airplane Mode. The network coverage map for my area seems fine, if I turn off WIFI I can use data to connect to the internet without issue. Any ideas what the issue could be and how it could be resolved? Thanks

When I purchased this plan I was promised a supervooc charger. I attempted to redeem this with the manufacturer to be told the code was invalid. Can you please arrange for the charger to be shipped to me?

charging me extra for ‘pro rats’ however my upgraded phone hasn’t even been delivered so how can you charge me from the date i ordered when it takes minimum 10 days to even arrive?!  Terrible Customer service, and no loyalty for existing customers.