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roaming

  • July 26, 2026
  • 3 replies
  • 11 views

I purchased  £20 roaming ot didn't work so I purchased another £20 they both dont work. Can you refund me please 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2026

Hi ​@Carterlee1,

 

We're sorry to hear you're having trouble.

 

If you're still unable to use the roaming add-on, could you let us know whether you're still overseas or if you've now returned to the UK?

 

Once we know this, we'll be able to advise on the next steps, including your refund query if appropriate.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • July 26, 2026

I still can't use it and I return home tomorrow 


Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • July 26, 2026

Hi ​@Carterlee1,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team