New Contributor

roaming

I purchased £20 roaming ot didn't work so I purchased another £20 they both dont work. Can you refund me please

iD Mobile Employee

Hi @Carterlee1,

We're sorry to hear you're having trouble.

If you're still unable to use the roaming add-on, could you let us know whether you're still overseas or if you've now returned to the UK?

Once we know this, we'll be able to advise on the next steps, including your refund query if appropriate.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I still can't use it and I return home tomorrow

iD Mobile Employee

Hi @Carterlee1,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies