Thanks Matt.

Hopefully I caught this before the damage was done. I feel a bit stupid for falling for it.

So what is the best process to get my trade in sorted by someone legit? My emails to TradeUpHelp@currys.co.uk go largely unanswered or I get a canned response that doesn't solve the problem of the extra £250 promo offer.

Hi there ​@Silver Fox Design, the trade-in team are the best team to handle trade-in queries, so I’d await further updates from them regarding this.

Thanks,

Tyler

I have had the same happen to me just now regarding Jeni and Jason!

wonder how many more have had this done to them. I have also had to contact bank and fraud team

assuming private messages can only come from ID employees

Never assume such things! Anyone can send you a DM.

What would help avoid these scams is if the trade in team actually replied and the advertised trade in here actually happened

I'm at the start of trading in and it's been 5 days since they received my phone (signed delivery) and I've not had so much as an acknowledgement it's there and any timings on getting the money which feels like it's going to be weeks

ID should think twice before advertising the trade in the service seems a shambles 

Hi there ​@T.r1ch4rd50n, thank you for the feedback, and the trade-in team will be in touch as soon as possible.

Thanks,

Tyler

Hi ​@wamartin,

Please can you confirm when they sent the PM?

Thanks.

It was 4 days ago.

Thanks for confirming ​@wamartin, sounds like this was on the same day as Silver Fox. Just to echo the message, I've banned this user. Here’s some more information on how to identify a genuine iD Mobile employee:

Thanks.

I took a new contract out with you and you sent me my new phone I notice that my terms where different to what I agreed to I contacted you who told me I have to send the phone back because the contract is to that phone and a new phone will come tomorrow with my new contract on I now now I have been scammed in need to speak whith someone over this matter I can not phone eney body from id in case I get scammed again I have reported this to the police fraud team i need to speak with someone from id over this matter

Its terrible, when it happened to me I was so paranoid.

i had a problem setting phone up snd put a message on message boards n someone replied pretending to be ID. 
they gave me a number to call and told me they would send a new sim, a new phone actually came from tesco mobile not a sim from ID.

i think the scammers knew I would want t return the phone when i realised It was a scam and they even sent royal  mail to pick it up, but i checked where it was being returned to with the postman n it wasnt a tesco returns address. 

i did manage t cancel the contract with tesco but like you was scared t talk to anyone. I also contacted the  bank as they had set up a direct debit too.

i felt so silly too as I had feeling something wasnt right but was so frustrated trying to set the phone up and  at the  time pleased someone was trying to help.

It did get all sorted in the end .

Hi ​@Keara,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Hi ​@wamartin,

'm sorry to hear that happened to you. It sounds like a really upsetting experience, especially when you were simply trying to get help and support with your phone.

Unfortunately, scammers can sometimes take advantage of situations like this, so it's completely understandable that it left you feeling cautious afterwards.

It's good to hear that you trusted your instincts, spotted that something wasn't quite right, and took action by contacting Tesco Mobile and your bank. It must have been a stressful situation to deal with, but I'm pleased to hear it was resolved in the end.

Thank you for sharing your experience with the Community. Hopefully it will help other members recognise the warning signs and stay vigilant when seeking support online.

Regards,

Gemma M

The iD Mobile Social Media Team

I need to contact you over my new plan i trident the 7777 number to no avail so I look online for ID contact number the number came up whith your logo and number i then contacted you and the person on the other end asked all contact details exactly like you do i told them The problems with the contract they said I need to send the phone back to alter the contract because that phone was linked to the contract my new phone is on its way and it's linked to the new contract they sent me a link to post it and a post office van showed up the next day none of this would of happened if you give you members a phone number with your link so you can contact you with problems I now have your number because I said I wanted to cancel my order on 7777 then you answered my call and gave me a contact number for enny problems