Hello. As I had not received a reply regarding my trade in, I posted on this ID Community forum. I got a DM on here from a "Jennie Glas" saying to message this number - 0744 1398649 - and they would sort it out. I messaged the number and someone from the trade in team (allegedly) phoned me and told me he would refund the £250 and the £100 value of the Curry's voucher and would also send me some free Google Buds.
I started getting suspicious when he asked for my card details, saying he would have to take £38 for the Google Buds but that would also be refunded in 5 working days. He said he would send out the trade-in pack and I would also obviously get the £230 for my old phone once I sent it in.
As part of the verification process he took my email address and said it didn't work, so got me to verify through Google. He then said he had to change my password and provided a new one "Downtown@1122". I Assume this was for my ID Mobile account but in fact he had changed the password on my GOOGLE ACCOUNT!
Suffice to say I have now changed the password again and cancelled my bank debit card.
Can you please confirm that this has nothing to do with ID Mobile, Currys or Carphone Warehouse?
The name he gave me was Jason and a case reference number of CW2012.
I hope I have caught this in time. By the way I went back onto this website and the DMs from "Jennie Glas" and from me have all been deleted.
Can someone from ID Mobile confirm if I have been scammed?
Best answer by Matthew T
Afternoon
Hi, I’m Matt, the iD Community Manager. 👋
Sounds like you did the right thing. This user has nothing to do with iD Mobile, Currys or Carphone Warehouse. I have banned the user ‘Jennie Glas’ from the Community.
Thanks.
+24Afternoon
Hi, I’m Matt, the iD Community Manager. 👋
Sounds like you did the right thing. This user has nothing to do with iD Mobile, Currys or Carphone Warehouse. I have banned the user ‘Jennie Glas’ from the Community.
Thanks.
Thanks Matt.
Hopefully I caught this before the damage was done. I feel a bit stupid for falling for it.
So what is the best process to get my trade in sorted by someone legit? My emails to TradeUpHelp@currys.co.uk go largely unanswered or I get a canned response that doesn't solve the problem of the extra £250 promo offer.
+24Hi there
Thanks,
Tyler
I have had the same happen to me just now regarding Jeni and Jason!
wonder how many more have had this done to them. I have also had to contact bank and fraud team
assuming private messages can only come from ID employees
+26assuming private messages can only come from ID employees
Never assume such things! Anyone can send you a DM.
What would help avoid these scams is if the trade in team actually replied and the advertised trade in here actually happened
I'm at the start of trading in and it's been 5 days since they received my phone (signed delivery) and I've not had so much as an acknowledgement it's there and any timings on getting the money which feels like it's going to be weeks
ID should think twice before advertising the trade in the service seems a shambles
+24Hi there
Thanks,
Tyler
+24I have had the same happen to me just now regarding Jeni and Jason!
wonder how many more have had this done to them. I have also had to contact bank and fraud team
assuming private messages can only come from ID employees
Hi
Please can you confirm when they sent the PM?
Thanks.
+24Thanks for confirming
Thanks.
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