Solved

Can someone from ID Mobile confirm if I have been scammed?

Forum|Forum|11 months ago
September 20, 2025
15 replies
344 views

Hello. As I had not received a reply regarding my trade in, I posted on this ID Community forum. I got a DM on here from a "Jennie Glas" saying to message this number - 0744 1398649 - and they would sort it out. I messaged the number and someone from the trade in team (allegedly) phoned me and told me he would refund the £250 and the £100 value of the Curry's voucher and would also send me some free Google Buds.

I started getting suspicious when he asked for my card details, saying he would have to take £38 for the Google Buds but that would also be refunded in 5 working days. He said he would send out the trade-in pack and I would also obviously get the £230 for my old phone once I sent it in.

As part of the verification process he took my email address and said it didn't work, so got me to verify through Google. He then said he had to change my password and provided a new one "Downtown@1122". I Assume this was for my ID Mobile account but in fact he had changed the password on my GOOGLE ACCOUNT!

Suffice to say I have now changed the password again and cancelled my bank debit card.

Can you please confirm that this has nothing to do with ID Mobile, Currys or Carphone Warehouse?

The name he gave me was Jason and a case reference number of CW2012.

I hope I have caught this in time. By the way I went back onto this website and the DMs from "Jennie Glas" and from me have all been deleted.

Best answer by Matthew T

Afternoon @Silver Fox Design,

Hi, I’m Matt, the iD Community Manager. 👋

Sounds like you did the right thing. This user has nothing to do with iD Mobile, Currys or Carphone Warehouse. I have banned the user ‘Jennie Glas’ from the Community.

Thanks.

Matthew TAnswer

iD Mobile Employee

Afternoon @Silver Fox Design,

Hi, I’m Matt, the iD Community Manager. 👋

Sounds like you did the right thing. This user has nothing to do with iD Mobile, Currys or Carphone Warehouse. I have banned the user ‘Jennie Glas’ from the Community.

Thanks.

iD Community Manager

S

Silver Fox DesignAuthor

Thanks Matt.

Hopefully I caught this before the damage was done. I feel a bit stupid for falling for it.

So what is the best process to get my trade in sorted by someone legit? My emails to TradeUpHelp@currys.co.uk go largely unanswered or I get a canned response that doesn't solve the problem of the extra £250 promo offer.

Tyler C

iD Mobile Employee

Hi there @Silver Fox Design, the trade-in team are the best team to handle trade-in queries, so I’d await further updates from them regarding this.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

wamartin

I have had the same happen to me just now regarding Jeni and Jason!

wonder how many more have had this done to them. I have also had to contact bank and fraud team

assuming private messages can only come from ID employees

WelshPaul

Platinum  Contributor

assuming private messages can only come from ID employees

Never assume such things! Anyone can send you a DM.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

T.r1ch4rd50n

New Contributor

What would help avoid these scams is if the trade in team actually replied and the advertised trade in here actually happened

I'm at the start of trading in and it's been 5 days since they received my phone (signed delivery) and I've not had so much as an acknowledgement it's there and any timings on getting the money which feels like it's going to be weeks

ID should think twice before advertising the trade in the service seems a shambles

Tyler C

iD Mobile Employee

Hi there @T.r1ch4rd50n, thank you for the feedback, and the trade-in team will be in touch as soon as possible.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Matthew T

iD Mobile Employee

I have had the same happen to me just now regarding Jeni and Jason!

wonder how many more have had this done to them. I have also had to contact bank and fraud team

assuming private messages can only come from ID employees

Hi @wamartin,

Please can you confirm when they sent the PM?

Thanks.

iD Community Manager

W

wamartin

It was 4 days ago.

Matthew T

iD Mobile Employee

Thanks for confirming @wamartin, sounds like this was on the same day as Silver Fox. Just to echo the message, I've banned this user. Here’s some more information on how to identify a genuine iD Mobile employee:

Thanks.

iD Community Manager