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Question

just upgraded and ran out of 10G data only 4 days i to my contract

  • July 26, 2026
  • 1 reply
  • 3 views

Just upgraded , have already run out of data and used an additional £10 of data too

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2026

Hi ​@Sebby102019,

 

We're sorry to hear you've already used your allowance.

 

This can sometimes happen when you get a new phone, as it may automatically download app updates, restore your data from a backup, sync photos and files, and update your operating system in the background.

 

To help reduce your data usage, we'd recommend connecting to Wi-Fi whenever possible and checking which apps are using the most data.

 

On iPhone:

  • Go to Settings > Mobile Service (or Cellular).
  • Scroll down to see which apps are using mobile data.
  • Turn Mobile Data off for any apps you don't want using it in the background.
  • You can also go to Settings > App Store and disable Automatic Downloads over mobile data.

On Android:

  • Go to Settings > Network & Internet > Mobile Network > App Data Usage (wording may vary by device).
  • Select apps individually and restrict their background data usage if needed.
  • You can also open the Google Play Store > Settings > Network Preferences and set app updates to Wi-Fi only.

 

If you continue to use more data than expected, you may want to review your usage in your settings to see which apps are consuming the most data.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team