Skip to main content
Community Member
July 26, 2026
Question

just upgraded and ran out of 10G data only 4 days i to my contract

  • July 26, 2026
  • 1 reply
  • 4 views

Just upgraded , have already run out of data and used an additional £10 of data too

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 26, 2026

    Hi ​@Sebby102019,

     

    We're sorry to hear you've already used your allowance.

     

    This can sometimes happen when you get a new phone, as it may automatically download app updates, restore your data from a backup, sync photos and files, and update your operating system in the background.

     

    To help reduce your data usage, we'd recommend connecting to Wi-Fi whenever possible and checking which apps are using the most data.

     

    On iPhone:

    • Go to Settings > Mobile Service (or Cellular).
    • Scroll down to see which apps are using mobile data.
    • Turn Mobile Data off for any apps you don't want using it in the background.
    • You can also go to Settings > App Store and disable Automatic Downloads over mobile data.

    On Android:

    • Go to Settings > Network & Internet > Mobile Network > App Data Usage (wording may vary by device).
    • Select apps individually and restrict their background data usage if needed.
    • You can also open the Google Play Store > Settings > Network Preferences and set app updates to Wi-Fi only.

     

    If you continue to use more data than expected, you may want to review your usage in your settings to see which apps are consuming the most data.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.