I would like to esclate a complaint. Your support channels are absolutely horrendous and I thoroughly regret using uour services.

Myself and my partner both have separate contracts with yourselves. Both of our phones have suddenly dropped off of the network. We have worked with support multiple times, followed all of their steps. Been in to currys 4 times now, had our sim cards exchanged and we are still unable to connect to the network. My partner is 9 months pregnant and we are waiting any day for a hospital appointments that we can't receive because no ody can get hold of us.

Nobody will take our issue seriously, with everyone stating the network status is 'excellent'. It clearly is not. Something in our area has changed and we have no access at all. If it was just me, I would accept maybe its an issue with my device, this is both of us.

You are not providing the service either of us are paying for. I will be getting in touch with trading standards, I would prefer someone just actually resolve our issues but what can we do? I have never received such poor support from a business and I can clearly see now why you are so much cheaper than o2 and Vodafone.