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Question

sim no working

  • July 25, 2026
  • 4 replies
  • 13 views

Hi my sim not working 

4 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 25, 2026

Clarify the exact issues; no data/ no phone service?

You can swap for a replacement SIM at any CURRYS store.


  • Author
  • New Contributor
  • July 25, 2026

Hello 


  • Author
  • New Contributor
  • July 25, 2026

Myvsim not have service 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2026

Hi ​@Karwan2025,

 

We're sorry to hear your SIM isn't working.

 

Please try the following troubleshooting steps:

  • Restart your phone.
  • Turn Airplane Mode on for 30 seconds, then turn it back off.
  • Remove the SIM, check it's seated correctly, and reinsert it.
  • Make sure Mobile Data is enabled and Network Selection is set to Automatic.
  • Check that your phone's software is fully up to date.

 

For iPhone – Reset Network Settings:

  1. Go to Settings.
  2. Tap General.
  3. Select Transfer or Reset iPhone.
  4. Tap Reset.
  5. Choose Reset Network Settings.
  6. Your phone will restart.

For Android – Reset Network Settings:
(Steps may vary slightly depending on your device.)

  1. Go to Settings.
  2. Tap General Management or System.
  3. Select Reset.
  4. Tap Reset Network Settings.
  5. Confirm the reset.
  6. Restart your phone once the reset has completed.

 

If possible, try your SIM in another compatible handset, or try another SIM in your phone to help identify whether the issue is with the SIM or the device.

 

If you're still having issues after trying the above, please contact our Customer Service team via Live Chat so they can run checks on your line and arrange a replacement SIM if required: https://www.idmobile.co.uk/live-chat

 

Regards,

 

Gemma M

The iD Mobile Social Media Team