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New Contributor
July 25, 2026
Question

sim no working

  • July 25, 2026
  • 4 replies
  • 17 views

Hi my sim not working 

    4 replies

    Geluk
    Silver Contributor
    Silver Contributor
    July 25, 2026

    Clarify the exact issues; no data/ no phone service?

    You can swap for a replacement SIM at any CURRYS store.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 25, 2026

    Hello 

    New Contributor
    July 25, 2026

    Myvsim not have service 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 26, 2026

    Hi ​@Karwan2025,

     

    We're sorry to hear your SIM isn't working.

     

    Please try the following troubleshooting steps:

    • Restart your phone.
    • Turn Airplane Mode on for 30 seconds, then turn it back off.
    • Remove the SIM, check it's seated correctly, and reinsert it.
    • Make sure Mobile Data is enabled and Network Selection is set to Automatic.
    • Check that your phone's software is fully up to date.

     

    For iPhone – Reset Network Settings:

    1. Go to Settings.
    2. Tap General.
    3. Select Transfer or Reset iPhone.
    4. Tap Reset.
    5. Choose Reset Network Settings.
    6. Your phone will restart.

    For Android – Reset Network Settings:
    (Steps may vary slightly depending on your device.)

    1. Go to Settings.
    2. Tap General Management or System.
    3. Select Reset.
    4. Tap Reset Network Settings.
    5. Confirm the reset.
    6. Restart your phone once the reset has completed.

     

    If possible, try your SIM in another compatible handset, or try another SIM in your phone to help identify whether the issue is with the SIM or the device.

     

    If you're still having issues after trying the above, please contact our Customer Service team via Live Chat so they can run checks on your line and arrange a replacement SIM if required: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.