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Community Member
July 26, 2026
Question

upgrade

  • July 26, 2026
  • 1 reply
  • 9 views

Why is it cheaper to start a new plan than to upgrade

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 26, 2026

    Hi ​@HeidiP79,

     

    Thanks for getting in touch.

     

    We're sorry to hear you're disappointed with the upgrade pricing.

     

    New customers are often offered base deals, whereas existing customers receive offers based on their account history and eligibility with us. Because of this, the prices available for upgrades may differ from those offered to new customers.

     

    If you'd like to discuss the options available to you, we'd recommend contacting our Sales Team via Live Chat, as they can talk you through any offers that may be available.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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