Go to id’s main webpages [not a Community Forum], search for ROAMING.😄

Hi ​@LucylooT,

Thanks for getting in touch.

As Greece is an inclusive roaming destination, you can use your UK allowance while you're there. To help prevent any unexpected roaming charges, we'd recommend setting your bill cap to £0.00 before using your phone abroad.

To do this:

• Log in to the iD Mobile app or your online account.
• Go to Bills.
• Select Manage Bill Cap.
• Set your bill cap to £0.00.

As you've experienced your phone connecting to Albania previously, we'd also recommend keeping Automatic Network Selection turned off and manually connecting to one of our roaming partners in Greece:

• Cosmote
• Vodafone Greece
• Nova

This will help reduce the risk of your phone connecting to a non-inclusive network near the border.

The only time charges should apply in Greece is if your phone accidentally connects to a non-inclusive roaming partner, or if you're using your phone on a ship, ferry or cruise, as these often use satellite networks which aren't covered by inclusive roaming.

We hope you have a fantastic holiday!

Regards,

Gemma M

The iD Mobile Social Media Team

Does this apply to Zante please? 
 

Hi ​@Janban.

Yes, this does apply to Zante as well.

To ensure you don’t receive any out‑of‑plan charges while you’re there, please adjust your bill cap to £0 in your account settings before you travel. With the cap set to £0, you won’t be able to use any services that aren’t included in your plan, so you won’t incur unexpected charges.

If you’d like, our live chat team can also walk you through this:https://www.idmobile.co.uk/live-chat

Thanks,

Marquerita

The iD Mobile Team