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Question

how can i access my voicemail?

  • July 27, 2026
  • 3 replies
  • 16 views

I’ve set up a pin on my account (online), and I’m calling 123 which repeatedly says to set up a pin (already done) and to do that I need to call from my phone, which I’m doing. 

3 replies

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  • iD Mobile Employee
  • July 28, 2026

Hi ​@Bbutler_9 ,

 

Is the PIN you set online the voicemail PIN, or the customer service PIN?

 

-Michael Z


  • Author
  • New Contributor
  • July 29, 2026

I believe it was the voicemail pin, as it was in voicemail section of the app


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 3, 2026

Hi ​@Bbutler_9,

 

Thanks for confirming.

 

If the PIN you changed was your voicemail PIN, could you try accessing your voicemail by calling +44 7782 333 123 and see if that makes a difference?

 

If you're still unable to access your voicemail after trying this, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate further and raise a ticket if necessary.

 

You can contact them here: https://www.idmobile.co.uk/live-chat

 

Regards,

 

Gemma M

The iD Mobile Social Media Team