Skip to main content
New Contributor
July 27, 2026
Question

how can i access my voicemail?

  • July 27, 2026
  • 3 replies
  • 18 views

I’ve set up a pin on my account (online), and I’m calling 123 which repeatedly says to set up a pin (already done) and to do that I need to call from my phone, which I’m doing. 

    3 replies

    iD Mobile Employee
    July 28, 2026

    Hi ​@Bbutler_9 ,

     

    Is the PIN you set online the voicemail PIN, or the customer service PIN?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Bbutler_9Author
    New Contributor
    July 29, 2026

    I believe it was the voicemail pin, as it was in voicemail section of the app

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 3, 2026

    Hi ​@Bbutler_9,

     

    Thanks for confirming.

     

    If the PIN you changed was your voicemail PIN, could you try accessing your voicemail by calling +44 7782 333 123 and see if that makes a difference?

     

    If you're still unable to access your voicemail after trying this, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate further and raise a ticket if necessary.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.