Can you please remove my community account?

I must leave id mobile but can’t because for 3 months now, and despite making time to spend precious time troubleshooting the problem, I still get no data or network service so can’t make calls, can’t receive calls, can’t send text messages and can’t get none.  This also means I can’t get a PAC, so I can’t leave id mobile, and I ain’t gonna pay another month for data and a network service I ain’t been getting.  I raised an complaint and they said to go to the store and get PAC, the store say get it from id mobile.  How do I get a PAC to leave id mobile if I can’t get and send texts and make or get calls?  Also, I want 3 months repayment for data/network service id mobile I never got yet id Mobile took payment for and a refund for an add on of data I never got as well. 

Hello! I am looking to upgrade to sim only

Number hasn't transferred to new sim. 

I sent a normal text message on Christmas Day to all my friends (50+). For some reason this was sent as a mms and therefore I was charged £28!!! why was this sent as an mms rather than sms

Good morning,  I requested an eSim to be sent to (Information removed) using my mobile phone. (Usingthe instruction given on the ID website. I have checked this morning and there is a message telling me that it has been sent and will arrive in one hour - but that was yesterday.Unfortunately, it has not arrived and I have checked in INBOX and SPAM boxes.  My number is(Information removed)

I had a new Samsung a17 5 day ago, and pac etc to transfer from my old Samsung on an EE out of date contact has still not gone through. I only have a new number presumably from the new id sim. My old phone is still active on the Ee line. My online account says “pending switch request”. It’s taking much longer than the 24 hours! What can I do? 

Does the e sim add on allow phone calls for my trip to Egypt or is it just for data?

I wanna leave id mobile but can’t because for 3 months now, and despite making time to spend precious time troubleshooting the problem, I still get no data or network service so can’t make calls, can’t receive calls, can’t send text messages and can’t get none.  This also means I can’t get a PAC, so I can’t leave id mobile, and I ain’t gonna pay another month for data and a network service I ain’t been getting.  I raised an complaint and they said to go to the store and get PAC, the store say get it from id mobile.  How do I get a PAC to leave id mobile if I can’t get and send texts and make or get calls?  

On Black Friday I purchased a new contract. I then cancelled a week later so not charges are due. I called ID to return the handset and this was arranged as per my conversation with someone. I have texts with explanations on how to return the handset.The handset was posted and is now with ID I have proof of delivery by registered post but I have not received a £159 refund and, on top of that, I have been issued a bill while I didn’t use the phone at all. Can someone please explain when I’ll be getting my refund and revoke that bill as this phone was never ever used.I am surprised of how difficult it is to return something to ID and how chaotic it is the whole process.The contract is showing as deactivated in my ID app  but yet I receive a bill and I’m not refunded anything while ID has the handset? 

(1) I want my device to receive the data I pay id Mobile for every month. (2) I want my money back for the add on I paid for and I want the add on cancelled because once an id Mobile customer pays for an add on, they can’t cancel it  I want it cancelled. (3) I also want 3 months money returned to me for a data I paid for but never received.     

I bought the add on day one after receiving the welcome to Turkey message. Connected to Turkcell and Vodafone TR.  Both show signal, but then I get an exclamation mark ❗ on the signal.  I have a Google Pixel. I then followed the steps to fix it. Checked the APN. Reset network settings but to no avail.  I still get no Internet even though it says it's connected.  I've got 4 more days left.  I doubt it will connect. I think I need a refund.  I roamed in Greece earlier this year and it worked perfectly. 

I have been with id mobile for almost two months and I have also changed my old phone number to it and since then, I have been unable to receive sms from abroad, including from an important international iD I rely on for my passport. We have tried everything but id mobile seems unwilling or unable to fix the issue…do not recommend any more settings change, everything has been tried, can you please just sort it? And please, stop calling during working hours as I can’t answer.

Hi everyone I need some help. I’m new to this forum. over the last 2 weeks I’ve been struggling to make calls and receive calls. When I do a full reset it allows me to make a call but soon after revert back to the same old thing. My wife and daughter have the same ID and are the same. I know they have cut the 3G network now but not sure if that is the issue we have the latest update and have iPhone 16 pro any help would be greatly appreciated 

Yesterday, I got this text:Hi, iD Mobile here! Grab an exclusive customer deal when you buy another line with us! Whether it's time for the little one's own plan, or you just need to keep work separate - we've got you covered. Grab your deal here: https://idmobile.life/t2sl To opt out of SMS marketing txt STOP to 60490I would like to move my son’s phone to ID. But clicking on the link produces “Uh Oh, Sorry can’t find the page”There’s nothing on the website about offers for existing customers. So why bother sending out marketing texts if they don’t connect to anything?

I have a new phone - can’t find old one . I can’t receive a text to be able to download replacement eSIM and no other options provided 

Hi I am having trouble activating my sim my phone has been switched off for two months but it stopped working you then sent a e sim and it don’t work 

How do I get the PIN2 / FDN PIN on my SIM so I can enable Fixed Dialling Numbers

I cant get my pac code as it says it has running a problem. Can I get a reply for help please?

I wish to cancel the payments for a sim I no longer have. I do not want to cancel my direct debit as I have multiple ID sims and do not know which on is which.I cannot find any contact numbers.does anyone have an iseawhat to do,cheers

My ID number is with Smarty. (i ported long ago from ID to smarty).I took pay monthly sim with ID, i want to port back to ID from smarty.I have the message.Hi LLeshi unfortunately we cannot transfer your number from one id account to another id account.But my number is with smarty thanks

My ID number is with Smarty. (i ported long ago from ID to smarty).I took pay monthly sim with ID, i want to port back to ID from smarty.I have the message.Hi LLeshi unfortunately we cannot transfer your number from one id account to another id account.But my number is with smarty thanks

Hi,      The charging cable I received with the new IPhone 16 is not working, I have tried different chargers and when change the cable the phone charges correctly. There is no sign of damage on the cable !

I was nervous about moving to ID mobile from O2 but since joining ID mobile I had been quite impressed. However, the problems started when my existing number was ported across. I cannot make calls using my existing number at all. Phone will only let me make calls using the new number/line issued to me by ID mobile. However I can receive calls from people calling me on my old existing number. Why is this and should I be concerned? Worried about network coverage issues and whether I need to cancel contract before cooling off period ends. Please help!!!

I am due to send my old phone to receive money for this as part of a new contract.the shipping label has expired.   What can I do to get a new shipping label please many thanks