I opened a new account with ID Mobile last week and having checked the tracking number provided it would seem that the wonderfully inept Royal Mail has lost my Sim card somewhere at the opposite end of the country to where I live.I have tried speaking to a person on the Live Chat but they couldn’t send a “Replacement“ because I couldn’t upload phot proof of who I am.  I didn’t need to do that when I opened the account so fail to see how it is relevant to get the sim card that I have never received sent out.  All they need to do is check the same tracking number to see that it has not been delivered.All I want is my sim card before they start taking money from my account,  is that too much to ask. I tried speaking to the complaints team as they were the only telephone number that I could find to complain about the customer service but they were equally unhelpful and could not send me a tracking number for my “replacement” sim.  Replacement would mean that

Hi I need to give someone my pac code to switch over to ID

Hi - been on ID mobile for many months and I’ve suddenly stopped receiving OTPs from my bank (I receive them from other companies fine and texts work fine too between friends).I have seen previous threads here and have tried the Network Settings reset as-well as the manual toggling off of Automatic in Mobile Services (choosing ID from the list).I’ve contacted my bank who have contacted BT (who they use to send my OTP’s) and BT said it’s an issue with ID mobile as they can see SMS error (Code 213) which typically indicates temporary problem or lost reach (I’m on WiFi and strong City 5G so it’s not like I’m in the countryside).my friend also has ID mobile and facing same issues too.How can I get ID mobile second line support to confirm if they are indeed receiving my OTP from BT but unable to forward it to my number?Thanks for help in advance 

How do I change my id community email address?

My account closed and I moved to a monthly contract elsewhere. I’m not against the idea of moving back when a good sim only deal is available.but my account closed in credit and I’ve not had the credit paid to me. How long will this take?

I joined id mobile just over a week ago and I was finally able to switch my old phone number to this provider yesterday. It was a nightmare as my previous account (and my old phone number) stopped working at around 10 am and my id community eSIM did not switch to the old number until 5pm or so(about 7 hours later). Nevertheless, there were still issues as some important texts (especially from abroad) could not be received and FaceTime and iMessage did not work. This morning the status quo is more or less the same, I tried virtually any thing to set up iMessage and FaceTime but nothing seem to work and I have never had a problem like that before. What is wrong with this provider?

I have a problem, the SMS messaging service is delayed. This is particularly a problem with two factor authentication, where the SMS message doesn't come through for 45 minutes to an hour after requesting it. This seems to be quite a widespread problem amongst ID mobile users? 

My wife and I had been with Vodafone for a good few years, and I also have a second phone for business which is registered on 3 network.We moved to our current location just over 2 years ago and transferred 2 of our 3 phones to ID Mobile a few months ago. Prior to transferring to ID we had not experienced any connection issues with 3 or Vodafone - however once we changed networks the problems started, but only on the 2 phones using the ID Mobile sims.The problem occurs periodically with the ID Mobile Sims phones suddenly losing signal connection (ie showing zero bars on the signal strength indicator) whilst we are away from the house, but the signal returning when we arrive home. If we restart either phone and return to the spot where the signal was previously lost, the signal is perfect on that phone - until a couple of days later. So it is not a coverage issueAt no time do we loose the signal on the phone with the 3 sim card.These symptoms s

Iphone16 + voice calling not working tried for two days with settings getting close to reverting to former carrierhelp please

There is network outage in swansea, the whole area. Postcodes SA1, SA2, SA6 no calls, texts, data. No 3G,4G,5G just SOS signal. outage is in the 2nd day but network checker suggests strong signal using iPhone 17 Pro can anyone help please?

Whenever I leave the Uk I cannot use any services, I’ve checked settings with ID mobile and my phone and there are no restrictions. My girlfriend travelling on the same trip and same package does not have any problems.  impossible to talk to anyone from ID and chat doesn’t seems to be an option.   

my phone is an iPhone 13

Hello, I recently transferred my mobile number from O2 to iD Mobile and received confirmation that the porting process was completed successfully. However, I am still unable to activate iMessage and FaceTime on this number. The issue appears to be network-related, as I was able to successfully activate iMessage and FaceTime within minutes using a different SIM card. I have confirmed the following: My number is correctly set in iPhone settings (Phone > My Number). I can send and receive regular SMS and calls. I can send an SMS to Apple’s activation number without issues. I’ve tried all standard troubleshooting steps, including resetting network settings and reactivating iMessage/FaceTime.  It seems the problem might be related to the provisioning of my number on your network, particularly regarding Caller Line Identity (CLI) or SMS routing. Could you please verify:

I recently got a contact with ID mobile and I have no signal about 90% of the time. I am about 2months into my contact and I would like to cancel as you aren’t providing me with the correct service, how do I go about doing this?  

I recently got a contact with ID mobile and I have no signal about 90% of the time. I am about 2months into my contact and I would like to cancel as you aren’t providing me with the correct service, how do I go about doing this?  

I added another plan to my account for my wife. On my iD app I now have 2 plans both in my name. Can I rename the wifes plan with her name to make it easier to manage the plans?

Hi,I will be using a travel simcard while in China but in case I run out of data since I'm staying for a month, I wonder if it will be possible for me to activate an add-on roaming data package once I'm in China?

Hello, I didn’t receive new sim card

Can I change my number please I am Happy to pay £25

I missing my parcel with new phone. What I need to do now

When I call 123 it asks me to set up an PIN and to do that by calling us from your phone, which is what I thought I was doing. Where am I going wrong?

There is network outage in swansea, the whole area. Postcodes SA1, SA2, SA6 no calls, texts, data. No 3G,4G,5G just SOS signal. outage is in the 2nd day but network checker suggests strong signal using iPhone 17 Pro can anyone help please?

I have 3 DDM going to ID monthly but my wife and I have a sim only deal each. Why is ID collecting a third DD? Can this extra mandate be cancelled?

The app says I have unlimited data, but I am currently overseas and know there is a 30gb cap.  my bill shows my usage, but I can’t find current usage.

First up, please accept my apologies if this has been answered before but there are so many threads out there with conflicting answers that it’s next to impossible to fully trust which one is correct.We’re about to go to New Zealand for 4 weeks. Naturally I don’t want to pay roaming charges for that length of time so I’ve got an second e-Sim from a local company (Spark) which I plan to use for both primary data and voice. However, ideally I’d still like to be able to receive SMS messages, particularly essential 2FA ones, sent to my UK telephone number but without having to incur any extra charges over my regular monthly payment.This is my current plan, using an iPhone 17. Can someone please confirm back that this will do what I want? Thanks.Enable Wi-Fi calling on my iD Mobile plan while still here in UK (already done) Set both Mobile data and Default Voice Line to be the NZ eSim. Leave the ID eSim line On, which I believe is necessary for