I wanted to get a new SIM-only contract from ID Mobile. I was told I would need a new SIM to activate the new contract. I downloaded an E-SIM and activated it, but it has a different telephone number. I must keep my old number. What can I do?

I need help 

Please can you delete my community account.

I’ve been requested to send a private message by an ID mobile employee but I do not know how to regarding poor signal strength 

Would love to get my hands on the cobalt violet samsung. 💜 

I have no network or signal ever just satalite

Hi community I have just joined id and my sim isn’t working in my new phone..it says no sim- no service so don’t know how to get a new one from ID mobile Can anyone help?  kidest regards 

I have been unable to use my id mobile app for few days. I manage to log in into the app but app is not working. What is going on?

I can’t understand why ID mobile didn’t take my monthly direct debit in February. My bank details are correct in the app. how can I contact someone to discuss this?

I’ve lost my SIM card while abroad. How do I apply for eSIM please 

I recently had my phone stolen. This is a phone I purchased myself, and have been using on the iD Mobile network.when I contacted support via live chat, I was told that they cannot block the phone as it is not the phone associated to the account.As far as I am aware, this is not correct. Any network provider can blacklist an IMEI as long as the device was used on the network.Why is support telling me they cannot blacklist the IMEI?

You’ve made a mistake and increased my plan price when I’m sim only. It clearly says on your website that price increases are not for sim only. Fix this now please. I am very disappointed by how difficult it is to contact you and will be leaving a 1 star review on trustpilot if I don’t have a solution within 24 hours. I will then cancel my contract if you continue to overcharge me against your own T&Cs.

Why do I have a termination fee when my contract has ended? 

I have just ordered a SIM card and paid for it online, fine. But when I try to log in via the onboarding page I get an error “Sorry your details cannot be verified”. Im assuming the mobile number is my own since I have not got as far as entering the PAC code to transfer my sons mobile (but I tried that as well, same error).So can log in ok with username password DOB but whatever mobile number I use its not accepted. I did try to use the online chat that tried to pass me to an agent to speak to but it said this was not available.Not the best of starts.

I signed up through the money saving expert deal, expecting to receive am Amazon gift card. I waited the 120 days, sent an enquiry to the third party voucher teamand was told I had to wait another 20 days. I enquired again after this time and was told that my order had not been tracked and I wouldn't be getting the gift card. I am very frustrated as cannot get in touch with anyone to chase this. Can anyone help?

Hello, I recently received my new ID sim. I wanted to keep my old number from GiffGaff however every time I go onto the app or use the weblink the app either crashes and goes back to my phones menus or the calendar date to select what date o want the switch from is unelectable. Please, please can someone help me. I have the PAC code and a to action code etc. I have even tried it on incognito on the browser and that doesn’t work.

I reset my phone and lost my e-mail and phone number. 

I have accidentally ordered a whole new simcard and account. I was buying an iPhone for my daughter and thought I was upgrading. Can I switch her number to new account and delete old account ?

Trying to switch to id from previous provider. Got help from idmobile  chat service to purchase a sim only deal. I wasn’t asked for pac during the process. They promised if I go ahead and place order they will then help with the pac. So I placed order (physical sim). Then the chat just disappeared!so what do I do now? I had my pac ready and intended to choose a switch date if 6 April which is when my existing contract .  

I would like to delete my ID Community account and all data including posts. Please can this be done so my name is removed? Many thanks 

Hi I lost my sim card I got new 1 from currys I want to transfer my old number 

Hi, I’ve started to pay my monthly bill and need to change the name on the direct debit to my own rather than my dads, please can you help me?

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice?I currently have a sim only plan with ID, and chose to get a new phone and sim contract with them to replace it - upgrade deals weren’t great, so I went through their normal options. I now need to transfer my number to the new sim, but I can’t as a pac code only works when switching network. Once this is done I can finally cancel the sim only contract. I haven’t used the new sim at all and have been paying for both plans 😩 (A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited)  Thank you 

G67 2DP area used to have strong 4G and 5G signal for both indoor and outdoor.However, the signal in these 2 weeks kept on and off, only very weak 4G signal can be used and no 5G at all.The Three network status website showed no report of network problems in my area. Please follow up asap, thanks.

Simply cannot connect to the internet when out of range of the domestic router. Have checked and rechecked my settings and have had it confirmed by a 6 year old that they are correct. The coverage in the area is good so what's happening please? Are the 5G towers having issues in north west Cardiff?