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Direct Debit Reinstate support

  • March 4, 2026
  • 1 reply
  • 2 views
D
New Contributor

Hi,

Just have an issue, I originally had a DD which i switched to another account.  12 months later I've tried to update the DD back to the original account and I'm having difficulty with this.

I keep getting a text saying it's been reinstated, then I got another saying the bank have cancelled this.  This wasn't correct as its active on the banks side.

 

So I did this again and looks like it's repeating the same receiving texts and will eventually cancel.

 

Is there a work around here as ID mobile are cancelling and then reinstating the DD each time, but they just need to make a claim.

Kd

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Marquerita T
    • iD Mobile Employee
    • March 5, 2026

    Hi ​@Diluk,

     

    Thank for your detailed explanation. Can you please contact us directly via Live chat on https://www.idmobile.co.uk/live-chat so that we can review this and escalate if we need to.

     

    ~Marquerita

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