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Question

daya add onscthat dont work & zero support

  • January 26, 2026
  • 1 reply
  • 5 views
S
Community Member

Went to Turkey in October / November and bought a £20 pound data add on that did not work and went unused and was still charged by id mobile. Near impossible to complain as well ? Customer service none existent… 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • January 30, 2026

    Hi ​@stephenmurray

    Thank you for getting in touch with us, and I’m really sorry to hear about the issue with your data add-on while you were in Turkey. I completely understand how frustrating it is to pay for a service that didn’t work and went unused. Please send us private message to investigate the issue.

     

    Thank you

    Zandile 

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