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New Contributor
January 26, 2026
Question

daya add onscthat dont work & zero support

  • January 26, 2026
  • 6 replies
  • 31 views

Went to Turkey in October / November and bought a £20 pound data add on that did not work and went unused and was still charged by id mobile. Near impossible to complain as well ? Customer service none existent… 

    6 replies

    iD Mobile Employee
    January 30, 2026

    Hi ​@stephenmurray

    Thank you for getting in touch with us, and I’m really sorry to hear about the issue with your data add-on while you were in Turkey. I completely understand how frustrating it is to pay for a service that didn’t work and went unused. Please send us private message to investigate the issue.

     

    Thank you

    Zandile 

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    New Contributor
    March 5, 2026

    How do I send a private message? 

    iD Mobile Employee
    March 5, 2026

    Hi ​@stephenmurray

     

    Can you please access this link; https://community.idmobile.co.uk/inbox/overview to access your inbox.

     

    ~Marquerita

     

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    New Contributor
    March 5, 2026

    Says access forbidden? 

    Kellee Bronson-FrOst
    Active Contributor
    Active Contributor
    March 5, 2026

    Zero support- yep this is id mobile they don’t care about existing customers

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    March 5, 2026

    This is a community forum, not a live chat service. For immediate replies, use their live chat. Support through this forum is slow and can take days or even weeks to resolve issues.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.