daya add onscthat dont work & zero support

6 replies
31 views

Went to Turkey in October / November and bought a £20 pound data add on that did not work and went unused and was still charged by id mobile. Near impossible to complain as well ? Customer service none existent…

Zandile M

iD Mobile Employee

Hi @stephenmurray

Thank you for getting in touch with us, and I’m really sorry to hear about the issue with your data add-on while you were in Turkey. I completely understand how frustrating it is to pay for a service that didn’t work and went unused. Please send us private message to investigate the issue.

Thank you

Zandile

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S

stephenmurrayAuthor

New Contributor

How do I send a private message?

Marquerita T

iD Mobile Employee

Hi @stephenmurray.

Can you please access this link; https://community.idmobile.co.uk/inbox/overview to access your inbox.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

stephenmurrayAuthor

New Contributor

Says access forbidden?

Kellee Bronson-FrOst

Active Contributor

Zero support- yep this is id mobile they don’t care about existing customers

WelshPaul

Platinum  Contributor

This is a community forum, not a live chat service. For immediate replies, use their live chat. Support through this forum is slow and can take days or even weeks to resolve issues.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.