Went to Turkey in October / November and bought a £20 pound data add on that did not work and went unused and was still charged by id mobile. Near impossible to complain as well ? Customer service none existent…
Question
daya add onscthat dont work & zero support
Hi
Thank you for getting in touch with us, and I’m really sorry to hear about the issue with your data add-on while you were in Turkey. I completely understand how frustrating it is to pay for a service that didn’t work and went unused. Please send us private message to investigate the issue.
Thank you
Zandile
Hi
Can you please access this link; https://community.idmobile.co.uk/inbox/overview to access your inbox.
~Marquerita
Zero support- yep this is id mobile they don’t care about existing customers
+26This is a community forum, not a live chat service. For immediate replies, use their live chat. Support through this forum is slow and can take days or even weeks to resolve issues.
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