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I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.
I am going to Egypt soon for two weeks holiday. I’m on a ID sim package currently. ID Mobile plans do not cover Egypt so calls from Egypt to UK will be very expensive. My smartphone although new doesn’t support eSIM technology but I can buy a physical SIM card at the holiday location with enough data and calls for two weeks pretty cheaply. My question is - can I simply swap the ID Mobile SIM card and put the other one in for that two week period? Or will doing this cause a problem ? TIA
Still awaiting welcome email to complete transaction number when transferring number from EE
Sim card not working
For 10 days now no access to my data. When i complaint on id mobile vulnerable customer line or on chat their response1 id mobile respond it is fixed2 tell me to add on moneyNothing worked and out if pocket and without essentials access appsNow the vulnerable customer number is not responding and chat impossible to findit is appauling please Act now id mobile ref 442173055
I've just switched over from a giffgaff physical sim to an iD eSim. In the brief period waiting for my number to be ported over, both sims were active. I was able to get a 5G signal on the giffgaff sim but only a slow 4G signal on iD. Currently using a Samsung Galaxy S24+, which is on iD's supported devices list. What is the best way to diagnose / get support with this issue?
Hi. I purchased £35 roaming add on for USA. I’ve spent 6 days trying to get online and use my phone to no avail. I’ve even spoke to someone to try and sort it but again to no avail. The charges are still on my account which I refuse to pay.
I have a sim only contract with you that I’m trying to cancel. I no longer have access to the ID mobile app so can’t cancel through the app. Is there a way I can cancel it over the phone? Or any other way?
Hi there, I have a Nothing Phone 2 and am using ID mobile. I am currently in Turkey and have brought 20GB add on roaming data for Turkey, valid for use on TurkCell and AVEA. I have updated my APN settings, have contacted support about this, have tried manually connecting to networks but my phone simply is not connecting to the network I received a welcome text and my signal hard have R, however I am unable to load web pages or access the internet. Please help as I have paid for this service and it does not work, and I would quite like to be able to use my data that I paid for to help me navigate this beautiful country. Thank you
Can I roam on I D mobile in Egypt and Nigeria?
When I took out my contract i was told I would have Unlimited Loyalty Data with it. When I check in the app it’s showing 10gb and I have read a few posts saying sometimes it doesn’t show in the app and that once the data runs out it should move onto the unlimited data. Today I used all my contracted allowance (10GB) expecting the data to continue into the unlimited data, but it has Infact not been continued. I have been on the live chat to let them know twice (yesterday and today) to try and get this issue resolved as I require data on my phone for my job. I have transcripts of both live chats to show if needed too. i could do with any help at all at the minute to try and get this fixed. Any ideas?
I lost my phone on Monday evening, I tracked it to an address not far from where I lost it, but the man denied it was there, I have disabled on phone finder so if it turned on the data will be erased. I have got a replacement sim to use in my old phone. Is there anything else I need to do, are you able to do anything for me on the payment plan.Kind RegardsElaine Hatcherps I’m having trouble with the app it’s not loading
Can't add my sons details to new app, telling my details are incorrect
Last night I tried to set up a new contract with ID Mobile. My phone is not compatible with eSim. How do I cancel this?
I took out a deal during black Friday week, then cancelled it not long after due to getting a better deal on my existing number.Anyway the new number was supposed to have cancelled, but I was still getting billed a month later. I chased this up, I had an apology as it hadn't been done, and I was due a refund.Roll onto this month, I've had yet another bill, and no sign of a refund.I've been with iD since 2018 without any issue. But this is proving to be very frustrating. I really don't like not being able to talk to someone, and get a resolution sorted.Many thanks for your help.
Hi I’d like to change my name to Ashleigh Newton
So I was sent a duff sim with my phone ,I was transferred over last thurs 8th Jan, on Friday I contacted chat to say my sim wasn't working ,so I was sent one in the post ,today is Tuesday and I still haven't received my replacement, surely you could have sent it 24hrs and not 48 ,tomorrow will be 6 days without a working phone .I'm beginning to regret my decision to go with id mobile tbh
My phone contract is up for renewal on 1/11/24 is this on an auto renew as I can't find anything to stop this from happening if it is and if I go to cancel contract now it tells me I have to pay 110 in outstanding balance when I've not gone over the allocated minutes, data etc on my plan. Basically I want to leave ID mobile asap but also at the end of my contract so I don't have to pay any extra. Hope this makes sense.
