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moved over to ID but unable to add number for imessage

  • March 4, 2026
  • 1 reply
  • 9 views
C
Community Member

I recently moved over to ID and transferred my number over. I still am unable to add my old number to the iMessage app. 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • March 5, 2026

    Hi ​@Claireslade22.

     

    Thank you for your post, please try the following steps:

     

    Go to Settings > Messages and turn off iMessage.

    Go to Settings > FaceTime and turn off FaceTime.

    Restart your iPhone.

    Turn iMessage and FaceTime back on.

     

    This should resolve the issue and allow your old number to be added successfully.

     

    ~Marquerita

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