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New Contributor
ankia.darby
New Contributor
March 4, 2026
Question

Converted to iDMobile eSim but want to keep old number

Today I’ve moved to a sim only IDMobile deal and opted for an eSIM.  During activation of my eSIM I realised I was issued a new number, however I want to keep my old number.  What do I need to do to ensure I keep my old number?

    3 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    March 4, 2026

    You need to cancel the new plan using the cooling-off period and upgrade your existing plan.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    ankia.darbyAuthor
    New Contributor
    March 4, 2026

    Thank you for your comment WelshPaul. I’ve moved to iDMobile from another provider, so upgrading an existing plan was not an option. 

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    March 5, 2026

    Hi ​@ankia.darby ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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