Hi ​@dampsquid99,

Thank you for your message.

I’m sorry to hear about the issue you’re experiencing and understand how frustrating that must be. If you’re able to receive calls from others without any problems, it may be due to a phone setting, a temporary network issue, or the number being accidentally blocked. Please try checking your blocked numbers list and restarting both phones, then try the call again. If the issue continues, please let us know and we’ll be happy to assist further.

Thanks,

Kwanele

I checked the blocked list on my phone and my wife’s number is not a blocked number. I got my wife to check her blocked numbers and my number is not blocked on her phone. We switched both phones off and on again. The problem is still occurring although she can call me on WhatsApp (contrary to my previous message).

Hi ​@dampsquid99,

Thanks for letting us know. Could you please confirm whether your wife is able to call other numbers?

As you’re able to make and receive calls from all numbers except hers, this suggests that the issue may not be on your side and could potentially be related to her line instead. Once we know this, we’ll be able to look into the next steps for you.

Regards,

Gemma M

The iD Mobile Social Media Team

My wife is able to call all other numbers.

Hi ​@dampsquid99. Thank you for the update.

Can you please confirm if this issue is location specific?

Does it only happen when she is away from you or are you experiencing these issues at home as well?

~Marquerita

The issue is not location specific.

Hi ​@dampsquid99 

Thank you for letting us know. Can you try mobile network reset and see if it can improve the services.

Apple:

1.Press Settings.
2. Press General.
3. Press Transfer or Reset iPhone.
4. Press Reset.
5. Press Reset Network Settings.
6. Press Reset Network Settings.
7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
8. Restart phone

Android:
 
1. Slide your finger downwards starting from the top right side of the screen.
2. Press the settings icon.
3. Press General management.
4. Press Reset.
5. Press Reset mobile network settings.
6. Press Reset settings.
7. Press Reset.
8. Press Reset Wi-Fi and Bluetooth settings.
9. Press Reset settings.
10. Press the Home key to return to the home screen.
11. Restart phone

Michael Z