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Community Member
March 4, 2026

not getting deta

  • March 4, 2026
  • 1 reply
  • 19 views

Not getting mobile deta after monthly payments 

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    March 6, 2026

    Hi ​@esvont

     

    Thank you for reaching out. We’re sorry to hear that you’re not getting a mobile data connection despite making your monthly payment.

     

    A good first step is to reset your mobile network settings and then restart your phone. This often resolves connectivity issues.

     

    If the problem continues after that, please let us know and we can investigate further to make sure your service is working correctly.

     

    Thanks, 

    Anneline

    The iD Mobile Team