i ordered a phone last night through carphone warehouse

Forum|Forum|5 months ago
March 5, 2026
4 replies
699 views

Hi I ordered a phone last night via carphone warehouse through id mobile. I recieved one email to say the order is being processed and nothing since. I have recently had a missed call from 0116 489 0020 in Leicester. This number is coming up as a mobile scam and not to answer on google. I have not had any emails from carphone warehouse since last night and I’m aware their customer service number is not this number so I have not called back due to fear of it being a scam. I have also not recieved any other emails from last night or from carphone warehouse to contact them. As I’m sure if that was them calling me, they would have emailed me by now to contact them. Can you please confirm this as this number says online not to answer, it’s a scam. Seeing as I have had no emails to contact them also I am worried to answer or call that number back

WelshPaul

Platinum  Contributor

I would advise to ignore any calls that you believe are not from iD Mobile.

For your own peace of mind you can call the iD Mobile Sales Team directly on 0207 1391 397.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MheganAuthor

Thank you. Can you confirm if carphone warehouse or id mobile needed to speak to me. They would email me or call from their own customer service number? My order has been in processing from 9pm last night with no update yet. Thank you for your help

WelshPaul

Platinum  Contributor

I’m afraid no one here can help. You should call the iD Mobile sales team; they’ll be able to give you the status of your order.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Mhegan,

I am so sorry to hear of what has happened. What we can suggest is getting in touch with Carphone Warehouse directly by calling them on 0330 678 1447, they will be able to look into your order and see what needs to be done or if there are any issues with the order.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.