Solved

Gift Card Nightmare with Currys

Forum|Forum|10 months ago
April 14, 2025
5 replies
101 views

Carole Agyei-Dua
Active Contributor

Yr not alone, I’ve been trying for more than a wk now.
move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys.

Sadly NOT.

Manager Aden claimed he has emailed Currys Medics Team who should sort this issue.

I also learned the Medics Team are working on a skeleton crew.
Was told to go confirm all my Account details with ID mobile guy. Which I did again.

Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card.

Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift Card

We can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!
Beggars Belief!

Curry’s Continue giving Customers the run around.
& Customers are left with No Support???

ID mobile need to give Curry’s a wake up call.

Best answer by Tyler C

Hey there @Carole Agyei-Dua, we will get back to you via PM as soon as possible.

Thank you for your patience.

Kind regards,

Tyler

+24

Tyler C
iD Mobile Employee
Answer
Forum|Forum|10 months ago
April 16, 2025

Hey there @Carole Agyei-Dua, we will get back to you via PM as soon as possible.

Thank you for your patience.

Kind regards,

Tyler

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Boodle70
New Contributor
Forum|Forum|9 months ago
May 15, 2025

Hi there - I upgraded my mobile plan in February and received a Curry’s gift card. I went to buy something online today and get the message ‘Inactive Card’. Who do I need to contact to get this sorted out? thanks

+19

Siân W
iD Mobile Employee
Forum|Forum|9 months ago
May 16, 2025

Hi @Boodle70 sorry to hear this!

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

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aboudaty
New Contributor
Forum|Forum|8 days ago
March 3, 2026

I also received a gift card upon upgrading the mobile plan. I’ve been trying to order something for so long and every time I put the gift card details on the Curry’s website, I get “Inactive Card”.

Why would you send a gift card that has not been activated? This is such a waste of time and energy for people. Please activate, it’s dead simple.

+10

Lamiya C
iD Mobile Employee
Forum|Forum|8 days ago
March 3, 2026

Hi @aboudaty ,

I’m really sorry to hear about the issue you’re having with the gift card, I completely understand how frustrating it is to receive a card that shows as “Inactive Card” when trying to use it.

Your upgrade gift card was issued by iD Mobile through a third-party partner, and sometimes the card requires separate activation after delivery.

Please try the following:

Check the email or letter that came with the gift card for activation instructions
Wait up to 24 hours if you have only just received or attempted to use it
If the card still shows as inactive, please send us:
• The gift card number (if safe to share)
• Confirmation of where the card was received from

We’re really sorry for the inconvenience and will help get this sorted for you

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