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Gift Card Nightmare with Currys


Yr not alone, I’ve been trying for more than a wk now. 
move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys.

Sadly NOT.

Manager Aden claimed he has emailed Currys Medics Team who should sort this issue.

I also learned the Medics Team are working on a skeleton crew. 
Was told to go confirm all my Account details with ID mobile guy. Which I did again.

Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card.

Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift Card

We can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!
Beggars Belief!

 Curry’s  Continue giving Customers  the run around. 
& Customers are left with No Support???

ID mobile need to give Curry’s a wake up call.  

 

Best answer by Tyler

Hey there ​@Carole Agyei-Dua, we will get back to you via PM as soon as possible.

 

Thank you for your patience.

 

Kind regards,

Tyler

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3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3953 replies
  • Answer
  • April 16, 2025

Hey there ​@Carole Agyei-Dua, we will get back to you via PM as soon as possible.

 

Thank you for your patience.

 

Kind regards,

Tyler


  • New
 Contributor
  • 1 reply
  • May 15, 2025

Hi there - I upgraded  my mobile plan in February and received a Curry’s gift card. I went to buy something online today and get the message ‘Inactive Card’. Who do I need to contact to get this sorted out? thanks

 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 967 replies
  • May 16, 2025

Hi ​@Boodle70  sorry to hear this!

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.