My iD.

I’m about to purchase a new plan for phone and Sim, but I’m not sure about the roaming data. The information You have providedis not enough.

Bought a 12 month data only sim for my brand new iPad Air at Currys shop 4 weeks ago, went abroad (Greece) no roaming. Came home, went to Curry’s shop who contacted ID but no resolution. Problem is can’t get a PIN code to activate ID app because iPad won't receive texts. Been to Apple shop and they say that they don't support ID mobile. I find on this website a statement by ID employee (Tyler) who states that ID “ don’t support cellular functions with our SIM cards in any devices outside our approved handset devices”. I have tried to cancel my contract but told not possible. An obvious case of mis-selling. Next stop Trading Standards. Unless someone can provide a solution quickly.

I joined ID Mobile less than a month ago and ever since I’ve been having an issue where I’ll suddenly notice the signal on my iPhone 15 Pro shows 1 bar. If I try to make a call then nothing happens. The screen shows like it is starting a call but the call never connects. I found out yesterday that when this happens, other people are not able to call me either. If I turn on airplane mode then turn it off again, then my signal goes up to 4 bars (full) and I am able to make and receive calls again. But then later on in the day, I will notice that the signal has gone back down to 1 bar and the issue is happening again. This all happens while I am at home so I don’t think it’s because I’m moving between masts causing signal issues.

Can someone help, my signal has been off and on from Thursday 1st starting around 2pm it's now 1am Friday and still data and signal are on and off.. can someone tell me if there is an issue and how long will this last…

Hi,At the beginning of April, I upgraded my mobile plan to include 120 GB of data along with unlimited texts and minutes. However, I just realized that I’ve only been given 1.5 GB instead of the 120 GB I’m paying for. I’ve been trying to contact customer service for three days straight, multiple times a day, using the live chat — but I haven't received any response. It’s incredibly frustrating, and I feel like I have no way to resolve this issue. Is there any other way to get in touch with someone who can help? I just want the plan I signed up for, and some acknowledgment that this issue is being looked into. Thank you.

I have tried to transfer my old phone number to iD mobile but for some reason on settings it is saying that my phone is still registered to the temporary iD mobile number even though I received the confirmation message that it had been switched. Also when I message people they receive a message from both the temporary number and my old number.

it has been nearly 3 days since i paid my bill and i still can’t make calls or use mobile data. ‘we’ll pm you’ and i’ve had no response after sending my details. live chat utterly useless and cant out me through to customer service. at this rate i’m not paying my bill next month 👍🏼

I recently had my phone stolen while abroad. On arrival back to the UK I got myself a replacement sim from Currys and activated it. Despite receiving a text saying my line is active, and also having 5G and mobile network coverage, my phone only works on Wi-Fi. I am unable to make/receive calls and text messages, and my data does not work. I cannot get hold of ID due to their chat system constantly being down. I have tried restarting phone / resetting network setting ect but nothing works. It’s now been over 24 hours.

I received my upgraded iPhone yesterday. It’s faulty. The swipe up does not work. I took it into curry’s and advised it’s faulty as the screen does not open up and it’s overheating. i need to return and replace please

I’ve just joined ID and received a text stating my bill was due 12/05/25 (only had the contract for 1 day) log into the app and it’s saying a completely different date next month 14/06/25.. I’m confused as to when a payment needs to be made and live chat doesn’t connect!

Last night I upgraded my SIM contract using a link on my account. The upgrade is not showing on my plans and I'm not unsure if it has been processed or if it didn't go through. Impossible to contact anyone via the chat. There are no agents available etc. I do not want to have two ID contracts! Could someone contact me please.

No way have i used any price cap been with you 4 month paid 6 first then 10.50 a month since .if i dont start getting charged £6 i will go elsewhere

Hi. I recently placed an order for Iphone 16 PRo my order number is 139675740 Marcin Kwas. Unfortunately I did not receive any order confirmation by email. Upfront cost was charged to my account. Could you check it for me? When will I receive the phone? Was the order placed correctly?

My beloved old ASUS phablet has started malfunctioning and not working in some areas with the change to G4. It can’t upgrade to G4. I have since ordered a new phone and that has arrived. How do I transfer my phone number (with account) to this new phone? Guidance would be much appreciated. Diolch/Thanks

Why is my switch to idmobile delayed with more than 7days already gone

My SIM card doesn’t work

How do I switch my number over to id as I used a pac code

Hi there, I've tried to log in on browser a number of times and am stuck in a loop at 'what's your email address' page. It's not accepting my (correct) password. I have reset my password a number of times which doesn't help the situation. I need to increase my roaming allowances but can't login to do so.

I paid my outstanding balance around 12pm yesterday, it’s now 3:27 and i still haven’t been reconnected. it’s been way over 24h and i can’t speak to anyone to get it changed. what do i do

Hi, I’ve just signed up yesterday based on all the good points being advertised. However once I’ve signed up, I realise I cannot use hotspot with the data, it doesn’t allow me to tether the hotspot. Then I found other people also have the same issue. This leads me want to cancel the contract because my purpose of having this extra number is so I can share the mobile data with my other devices. But when I try to cancel the contract, I was told I’ll still be liable for a huge bill regardless the check out page showed me 30day return? Can you please explain this? Thank you Chloe

Hello. Due to ID being unable/ unwilling to offer a 6 year customer the same deal as a new one I am doing a triangle number port. My number from old SIM was ported to a Three PAYG sim on Tuesday. I have requested my PAC from Three today however when I try to move back to ID they are saying its a same network switch. How long does it take ID to delete the old number from their system?

I have taken all the steps to resolve roaming issues. I’ve reset the network and everything that was advised. Still no luck. The roaming choice is not even available on my phone, so I am told in that case to contact ID, but there is no way of contacting anyone. I have an eSIM from ID and another card from another provider.

I am having major issues with Pixel 9 phone signal over wifi calling. No other issues with my Fibre BB signal over the house with other wifi devices - Speedtest gives results of 46mbps over phone. Gets better if i move round the house but sometimes they aint practical Any ideas?

Every time I download the app from App Store and try to log on it says an error has occurred