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My iD.

Everything you need to know about iD Mobile.

10000 Topics
H
New
 Contributor
asked inCoverage & Network.
Still unable to make and receive calls
Since Wednesday I have been unable to make and receive normal phone calls. It only works once after I turn my phone off and on again, after this, I can no longer be contacted. This problem has been ongoing for quite a while now. I’m aware of the Three outage but many replies state that it has been resolved however I am STILL having problems. Before I receive the copy and paste messages, yes I have voLTE turned on. When will this issue be FULLY resolved for all.
1408
Siân
W
New
 Contributor
asked inRoaming & International.
I can never roam in Europe
Hello, every time I go to Europe, I am unable to use data. I always get the welcome text, telling me I can use my data as I can at home but it never works. I can send texts. I reset network settings but it didn’t work. I’ve tried manually connecting to different networks but also didn’t work. Roaming is switched on in iPhone settings and in the app. my partner is with me here and also has ID, and she has 5G and connects to data fine. I’m going to have to change providers as every time I go on holiday I have to spend £5-10 on an eSIM despite the fact I’m meant to have data in these countries already thank you william
253
Siân
K
Community Member
posted inRoaming & International.
go roam
I’m on holiday in Rhodes Greece but my rate service text says im In turkey and wont let me access my allowance.
40
K
H
New
 Contributor
asked inYour Phone & SIM.
esim
Good morning i got my daughter a esim as it said her phone was compatible with them, but since having it she doesn't get signal unless she's in the house i did read somewhere that they were best used for data. Can I change to a physical sim?
80
H
B
Community Member
posted inCoverage & Network.
no service
Hi, I have no service in my new address, we brought a house , it's an old building and there is no service inside the house, what we can do about it? If you cannot provide me the usual service I will have to cancel contract. My phone: samsung S23 . Im still staying under old adress for next 2 weeks. Let me know as soon as possible.
30
B
B
Community Member
asked inCoverage & Network.
No service under new adress
Hi, I have no service in my new address, we brought a house , it's an old building and there is no service inside the house, what we can do about it? If you cannot provide me the usual service I will have to cancel contract. My phone: samsung S23 . Im still staying under old adress for next 2 weeks. Let me know as soon as possible. Regards Bart
20
B
SteveT100
New
 Contributor
asked inBills, Payments & Charges.
Premium rate Text Messages
Over the past couple of months my bill shows premium rate text messages every few days at around 5pm at a cost of £1.50 each time. Checking my “recent” telephone calls I have received no such texts. I have tried using the iD lookup for the short form number which is 78484 but this doesn’t give details of the company involved. This is costing me a great deal of money ….. how can I stop it?
1026
K
B
Community Member
asked inCoverage & Network.
No service now for 1 week
I have not had any service now for one week. It is not a coverage issue, a friend of mine is with ID and they have service when we are in the same location. Really disappointing. Unable to make calls or texts or use data.
180
B
L
Community Member
posted inYour Phone & SIM.
no connection
I’ve been away in the Lake District I couldn’t use my internet at all unless connected to a WiFi or connected to someone else’s phone… unable to make any whatzapp phone calls when I had “full signal and 4g not internet. I’ve been out on a walking holiday and couldn’t connect to call or to the internet to check gps, absolutely nothing… pretty annoyed with this now. I’ve done the usual reboot steps multiple times.
40
L
K
Community Member
asked inCoverage & Network.
ESim tranafer with old iphone deactivated
Hi. just set up new iPhone, first time being with ID Mobile. Selected eSIM transfer and believe transfer to old number happens on Tuesday. Old iPhone is now deactivated and can’t complete set up via settings on iPhone, mobile service, set up mobile service. Can’t transfer and don’t have QR code to complete. in meantime I can’t seem to set anything up and only can communicate when I’m on WiFi. I can’t even set up account on id mobile as no code comes through to new number. Really stressing and stuck here
321
R
S
Community Member
posted inThinking of leaving?
unable to obtain PAC
Hi. I keep getting this message when applying for a PAC Hi SOPHIE, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile
40
S
A
Community Member
asked inYour Phone & SIM.
wanting to change my mobile number but keep my old one as sim only contract
Hi I am wanting to get a new mobile number with the contract I have now but then keep my old number as a sim only contract. Is this possible??
151
L
J
Community Member
posted inYour Phone & SIM.
cancel the contract
I bought a i phone 16 pro from carphone warehouse . Unfortunately I returned it for faulty . So now i need to cancel the contract of your sim . I didn’t activate the dim . Its showing my direct devit will tsken on 2 july . I need to cancel it
00
J
R
Active Contributor
asked inCoverage & Network.
How long does a network outage last?
Several days ago, I checked the service status page and it says there's an issue in my area. Tomorrow will be the 4th day. The service status page doesn't give any indication of when the problem will be resolved. How long is it likely to be out for? Is there going to be a discount on my bill this month given I'm not receiving the service I'm paying for?
30619
R
N
New
 Contributor
asked inPlan Changes & Upgrades.
Adult Content Filter not switching off.
Getting a bit frustrated with this now. I have tried everything that I have already seen in the community posts and it’s still not working… some of the sites I work with for my job require adult content feature to turn off due to sensitive information. I can’t access anything. I’ve turned it on and off in the app multiple times whilst waiting at least an hour. I’ve even done it on the website instead of the app and still nothing. I never had any of these issues whilst on o2 but I didn’t want to keep paying their ludicrous price to compared what I am paying now.
3755
WelshPaul
H
Community Member
posted inBills, Payments & Charges.
incorrect notification of data roaming
When in Cromer, Norfolk, I am being sent texts saying I may be on a ship or plane. Furthermore, additional charges will apply.
111
WelshPaul
J
Community Member
asked inRoaming & International.
Network used when roaming South Africa
What network(s) in South Africa does ID mobile enable you to use when roaming there? I ask because reading one or two posts some people appear to have had issues with the “roam beyond” ID add ons that they’ve purchased - either not working at all or unsure which network they can / can’t use. Any & all help would be much appreciated. Ps. I know I can use free wifi and buy a local SIM for data when out there, however then I wouldn’t be able to receive text messages to my normal mobile number from the UK (my phone only has 1 SIM slot and I don’t think it supports Esims).
00
J
N
New
 Contributor
asked inGetting started with iD.
UID missing - Apple Offers
I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses. Firstly they said they cant help and that i need to try and resolve this issue with Apple The second option was that they will cancel my contact and will refund what i’ve paid since joining. The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers? I have tried the links on different browsers and different devices - Same issue.
11312
O
S
Community Member
posted inYour Phone & SIM.
lost mobile
Lost sim
51
WelshPaul
Mark Forbes
Community Member
asked inThinking of leaving?
complaint
Hi I was leaving idmobile and went to pay my final bill but I couldn’t access there on line account as they restricted my account and then phoned them and there automated phone line wasn’t working either it was only £4 bill but after months they said I have missed 2 payments and put it on my credit report the bill is gone know and I am in credit for £5 is there any thing I can do to get this off my credit report thanks
80
Mark Forbes
L
Active Contributor
asked inPlan Changes & Upgrades.
data roaming charges on my unlimited data account
I am in France and I have been charged for Data Roaming but I pay for unlimited data
281
Decembersangel72
J
Community Member
asked inYour Phone & SIM.
Emergency Calls only in the last week
Hi, I've got an emergency calls only message on my phone. Bills are always paid with direct debit and the coverage for the area is 99%. It's been working fine for the last year or so. What is the issue?
201
Decembersangel72
X
Community Member
posted inGetting started with iD.
old phone number activation
Hi, I bought a 24 month contract and requested my old phone number to be ported across to id mobile. Can you confirm you have received the pac for this to take place because I’ve been given a new mobile phone number on the account. Thank you
171
Decembersangel72
D
Community Member
asked inRoaming & International.
Roaming Charges
I have just returned from a cruise which included Greece & Turkey, whilst at sea I made sure my phone was in flight mode & whilst in Turkey I purchased a £5.00 1 day roam beyond package, I have been charged over £100 in roaming charges, would anybody know why that is.
131
WelshPaul
S
Community Member
posted inCoverage & Network.
cant make calls
Not been able to make a call for hours now, this is not acceptable. don’t think I will be using id again.
293115
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