My iD.

Hello, I’ve recently got a new iPhone which I need to add my eSIM but I need a qr code to reactivate. I can’t access my account through the app as I never added it and it needs to send me a confirmation code to my mobile number (which I currently don’t have access to). Is there a way that I can receive the qr code to set up the eSIM via email?thanks in advance 

Sorting sons phone. The phone itself is paid for now so I have selected a sim only deal. Will iDmobile stop taking the old amount automatically? 

Hello!I am trying to use my old phone number on this network but it’s not letting me?!

My texts are coming through with the original SIM card number not my old number I’ve transferred how do I sort this?

I'm struggling.. had consistent speeds for over two years..now constantly not allowing data to work even though router says it's connected to the nearest tower with three put of five bars.. good signal quality, seems something isn't right.. shall I just get a new SIM for my WiFi router?I put my mobile SIM card in and it's back up and working.. 

Hi everyone, there appears to be a lot of information regarding data roaming but I haven’t seen anything regarding calling the UK from abroad (from one of the 50 roaming countries). Do I assume that you have to use something like Facetime or can you make a phone call as normal ? Also, the most important part is that I do not want to incur any additional charges  

I’ve ordered a new phone for my niece and selected keep my number but have now just figured out that because she has a pay as you go sim we can’t get her PAC code. What do I do? I can’t figure out how to change the option on the order I just made 

I’m trying to add my son’s plan to my account so I can request a new SIM (because he dropped his phone in the river and lost the phone and SIM)How can I add this plan without access to the phone to be able to receive the confirmation SMS message?Alternatively, is there a way of requesting a replacement SIM for a plan which was originally registered against my email address but has not been added to my account in the mobile app?Any suggestions welcome - this must have happened to other people Thanks    

I have an unlimited plan which, according to the Fair Use Policy, is capped when roaming to 30gb. How can I tell how much data I've used when roaming and potentially approaching this limit?

I changed number and ended my contract in December. Since then, I have been charged £12 every month. I've been in contact with customer service 3 times. Each time, they've told me it's been cancelled and to pay the final £12. Each time I get charged the next month. The whole company is a scam. They tell you they've cancelled but still charge and then you have to go through 2 hours of useless customer support.Please make sure you don't sign up because you'll be paying for a SIM you no longer use. 

Had the phone and the plan for over a year now and data roaming has never worked. Followed the instructions on the ID newsletters but they appear to be six years old so something may have changed. Apple have had a look and have informed me that there is no issue with the phone and it’s a provider issue. Mobile Data does not have a toggle but there is a tick next to “Primary”

Hi,I was in Turkey and purchased a 10GB data add-on for £20. Unfortunately, it didn't work and I couldn't use any of the data. I only had one network to choose from (Turkcell). I'm now back in the UK and would like a refund, please. Thank you,Ivan

I will like to blacklist my lost device

I’m trying to set up a phone contract for my niece but it won’t take the 1p charge for the direct debit charge.

How do I change from sim to phone contract please 

Hi my parcel has apparently been returned to you

Please 

I have recently obtained a new ID mobile sim card and activated this. I was also previously on ID mobile. I can make calls. However I cannot recove calls or texts. Thanks 

My old phones screen broke, so I switched to a new one. However the old phone is still on and I can’t turn it off because screen doesnt let me and the 4g for that is on. I cannot get 4g now on my new phone after putting SIM card from old phone in. What to do? 

I ported my number to iD Mobile last week and have had an ongoing issue since the transfer completed.Calls work normally, mobile data works normally and standard person-to-person text messages are also working without issue. However, OTP / authentication text messages from several important services are not arriving, including Barclays, eBay and my work authentication portal (InTime). Some automated texts from certain providers do come through, which suggests SMS is only partially affected.I raised this with iD Mobile on Friday, followed up again on Sunday and then again yesterday. The issue was escalated to Three for investigation.I have since been informed by support that Three’s network team advised that the line has been provisioned correctly and everything is showing as active on their side, and the case was effectively treated as resolved from a provisioning perspective.However, the issue is still ongoing in practice. OTP messages from several servi

Hi,I'm buying a new 5G mobile. Will the sim in my 4G mobile phone work  ok or do I need a new sim card?Thanks

Chat to agent

Please can you help me switch to an e sim?

Is it possible to delay my port-in day.My handset was supposed to be delivered today, but due to work commitments, I had to change it to Thu 07/05.My Port-in date is currently set for Wed 06/05Can this be delayed to Fri 08/05?Not sure how the port in will work if tomorrow I won't have a phone or SIM card activatedThanks

My 2 year id contract as just finished and I can upgrade. If I now get a 1 year SIM only contract can I easily keep my phone number?