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Question

HELP acces to app to stop ex phone plan in my name

  • June 15, 2026
  • 1 reply
  • 2 views
W
Community Member

i have a phone plan which a ex's daughter has and i want to end it but when try to get on to app it send code to her number which she doesn't give me the code to get on . i want to talk to someone on phone bit seems impossible 

    1 reply

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • June 15, 2026

    Report it as lost or stolen:

    https://www.idmobile.co.uk/help-and-support/lost-and-stolen
     

    Then, tomorrow, speak with a live chat agent and have them close the account.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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