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Question

HELP acces to app to stop ex phone plan in my name

  • June 15, 2026
  • 2 replies
  • 13 views

i have a phone plan which a ex's daughter has and i want to end it but when try to get on to app it send code to her number which she doesn't give me the code to get on . i want to talk to someone on phone bit seems impossible 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 15, 2026

Report it as lost or stolen:

https://www.idmobile.co.uk/help-and-support/lost-and-stolen
 

Then, tomorrow, speak with a live chat agent and have them close the account.

https://idmobile.co.uk/live-chat

 


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  • iD Mobile Employee
  • June 16, 2026

Hi ​@WayneUK 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Michael Z