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Community Member
WayneUK
Community Member
June 15, 2026
Question

HELP acces to app to stop ex phone plan in my name

  • June 15, 2026
  • 2 replies
  • 31 views

i have a phone plan which a ex's daughter has and i want to end it but when try to get on to app it send code to her number which she doesn't give me the code to get on . i want to talk to someone on phone bit seems impossible 

    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    June 15, 2026

    Report it as lost or stolen:

    https://www.idmobile.co.uk/help-and-support/lost-and-stolen
     

    Then, tomorrow, speak with a live chat agent and have them close the account.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    June 16, 2026

    Hi ​@WayneUK 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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