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Community Member
Gigi1
Community Member
Jun 11, 2026 11:06 AM UTC
Question

why do i have no data coverage in my area?

I travel to Newport in Telford Shropshire daily. I have no use of my data whilst I’m there. I need help to fix this. 
thanks

    5 replies

    New Contributor
    Reyalp
    New Contributor
    Jun 13, 2026 12:07 PM UTC

    Welcome to the world of Id(ont care) Mobile.

    When you check the network status you will probably see this…

     

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here.

     

    ...a message that hasn’t changed in weeks. What constitutes ‘as soon as possible’ in my mind is obviously very different to I dont care mobile.

     

     

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 14, 2026 10:58 AM UTC

    Hi ​@Gigi1,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 
     
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
     
    Regards,
     
     
    Gemma M
     
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Reyalp
    New Contributor
    Jun 15, 2026 4:55 PM UTC

    Even the first link you gave me doesnt work. 404.

    Sheesh, the service is soo pathetically poor it’s probably worth putting in a complaint to ofcom about being ‘not fit for service’.

    The…

     

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here.

     

    ...for areas OX18 and 0X29 haven't changed in weeks.

    New Contributor
    Reyalp
    New Contributor
    Jun 15, 2026 5:30 PM UTC

    This is what i have to do to get ‘any’ kind of data. An elastic band and a magnet hard up against a window that ‘has’ to be open. Can barely get email. Streaming the world cup games? Forget it. Not to mention if its rains my phone gets a soaking! Not good enough. Not fit for purpose. And i checked the network coverage before i even signed up. It said it was good. Clearly not the case.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 16, 2026 11:08 AM UTC

    Hi ​@Reyalp,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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