Hi ​@Sarah Munro, 

I’m really sorry to hear that both of your connections are performing poorly I completely understand how frustrating this must be, especially when it’s affecting important features like Find My Phone and everyday internet use.

Issues like this can sometimes be caused by local network congestion, temporary mast faults, or indoor coverage limitations, even if coverage appears good on the checker.

There are a few troubleshooting steps you can try on both devices:

1. Restart both phones to refresh the network connection
2. Turn Airplane mode on for 30 seconds, then switch it off
3. Ensure your software is up to date
4. Check that mobile data is enabled and network selection is set to automatic
5. Try each SIM in another phone (if possible) to rule out a handset issue
6. Test the connection outdoors or near a window to compare indoor vs outdoor performance

If the issue continues after trying these steps, it would be best to contact our support team so we can investigate further for your specific accounts and location:
👉 https://www.idmobile.co.uk/live-chat

Again, I’m really sorry for the inconvenience caused, and we appreciate your patience while this gets looked into.

Owethu