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reinstate services after being cut off again and being stranded in work with no way to contact abyone or anyway of anyone to contact me!!!

  • June 15, 2026
  • 2 replies
  • 11 views

Why does ID mobile find it so hard to take payment on the correct day? But when they try to take payment on the incorrect day they instantly cut you off from the world which in fact can be extremely dangerous especially in emergency situations!!!

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 15, 2026

Payment is taken on or shortly after the due date, which is how direct debits work. Therefore, you’ve been cut off because you haven’t paid your due bill.

 

For more information on paying any outstanding balance, please see below.

 

 


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 16, 2026

Hi ​@Adamnorris,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai