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I ordered an eSim about 45 minutes ago and it hasnt arrived

  • July 27, 2025
  • 2 replies
  • 1219 views
Harry Allen
Community Member

As the title suggests. I ordered an eSIM (£18pm Unlimited data) about 45 minutes ago but I haven’t received any emails confirming the order. Did the order go through?

Best answer by WelshPaul

Going by my past orders, if you haven’t received an email or eSIM within 45–60 minutes of placing the order, it has gone in a queue to be manually processed, which is probably why iD Mobile says it can take 24 hours to process an order. 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • July 27, 2025

    Going by my past orders, if you haven’t received an email or eSIM within 45–60 minutes of placing the order, it has gone in a queue to be manually processed, which is probably why iD Mobile says it can take 24 hours to process an order. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • July 28, 2025

    Hi ​@Harry Allen,

    Welcome to the Community!

    Just checking if you received the eSIM?

    If you still require assistance please let us know and we can assist you further.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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