As the title suggests. I ordered an eSIM (£18pm Unlimited data) about 45 minutes ago but I haven’t received any emails confirming the order. Did the order go through?
Solved
I ordered an eSim about 45 minutes ago and it hasnt arrived
Best answer by WelshPaul
Going by my past orders, if you haven’t received an email or eSIM within 45–60 minutes of placing the order, it has gone in a queue to be manually processed, which is probably why iD Mobile says it can take 24 hours to process an order.
+26Going by my past orders, if you haven’t received an email or eSIM within 45–60 minutes of placing the order, it has gone in a queue to be manually processed, which is probably why iD Mobile says it can take 24 hours to process an order.
+24Hi
Welcome to the Community!
Just checking if you received the eSIM?
If you still require assistance please let us know and we can assist you further.
Kash
Hi,
I have applied for an eSIM multiple times (3–4 attempts), but I have never received the QR code via email. I have already tried resolving this issue through live chat, phone calls, and even by visiting Currys in person, but unfortunately, no one has been able to help me.
Each time I contact support, I am told that the QR code is being sent, but I never receive it. I don’t understand why this issue has not been resolved yet. It has now been over a month, which is completely unacceptable.
What is even more frustrating is that I continue to receive my monthly bills regularly without any issue, yet something as essential as the eSIM QR code cannot be delivered.
I am extremely disappointed with the level of service and lack of resolution. This situation has caused significant inconvenience.
If you genuinely intend to resolve this matter, please contact me directly and ensure that I receive my eSIM QR code without further delay.
I expect this issue to be treated with urgency. Thank you
+8Hi
I’m really sorry to hear about the ongoing issues you’ve had trying to receive your eSIM QR code.
Just to cover the basics, could you please check your junk/spam folder, as sometimes these emails can be filtered there depending on your email provider?
If it’s definitely not there, the next step would be to contact our Live Chat team again so they can resend the QR code and investigate further. I appreciate you’ve already tried this, but they’ll need to access your account directly to ensure the request is processed correctly and check if there’s an issue with delivery on their side.
You can reach them here: https://www.idmobile.co.uk/live-chat
Thanks again for your patience, and I really hope this gets resolved for you as quickly as possible.
Regards,
Gemma M
The iD Mobile Social Media Team
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