I ordered an eSim about 45 minutes ago and it hasnt arrived | iD Mobile Community
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I ordered an eSim about 45 minutes ago and it hasnt arrived

  • July 27, 2025
  • 2 replies
  • 800 views

Harry Allen
Community Member

As the title suggests. I ordered an eSIM (£18pm Unlimited data) about 45 minutes ago but I haven’t received any emails confirming the order. Did the order go through?

Best answer by WelshPaul

Going by my past orders, if you haven’t received an email or eSIM within 45–60 minutes of placing the order, it has gone in a queue to be manually processed, which is probably why iD Mobile says it can take 24 hours to process an order. 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 27, 2025

Going by my past orders, if you haven’t received an email or eSIM within 45–60 minutes of placing the order, it has gone in a queue to be manually processed, which is probably why iD Mobile says it can take 24 hours to process an order. 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hi ​@Harry Allen,

Welcome to the Community!

Just checking if you received the eSIM?

If you still require assistance please let us know and we can assist you further.

 

Kash