My iD.

Hi all, I have an unlimited plan on data, call and messages. But I have just received a text as I entered Dublin port that I will be charged for anything I use. Is this a mistake by ID?

If I change to a ID simcard will all the apps ,phone numbers emails etc stay in place if I retain my number ?

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones? I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month. However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month. I thought these sort of goings on were now illegal, as that’s what the energy companies used to do. Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers. Cheers

Hi Tried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !). Moved to ID Mobile and had old number ported over. This happenend on Tuesday but it hasnt worked properly. My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything. If you try and call my number it says ‘number not recognised’ or ‘not in service’. Anyone had this and got any idea what to do ? Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone). Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks

How do I get the sim I wad supposed to get if I can't get through on the Web Chat?

I have 2 ID mobile SIMs: one in my phone and the other in my 4g router. My phone gets a solid 35Mbps and until yesterday so did my router. Yesterday the router speeds crashed to a few (like 5!!) Kbps and with latency so bad no internet connection can be established or maintained. I swapped the SIMs between devices and get the same behaviour. The finger then points at either the router or the network. As the issue tends to go away late in the evening that kind of rules out the router which either works or doesn't. So...are ID/3 doing something to discriminate/throttle the use of SIMs on routers, or is there just something up with the network where I am? Can't get any info, the Network Status Check tool says there might be something up, and I've given up on the AI bot/chat as it's always "too busy".… Anyone else been through the same loop? (CF35 area if that's of any help) Thanks!!!

Hi there, I've tried to log in on browser a number of times and am stuck in a loop at 'what's your email address' page. It's not accepting my (correct) password. I have reset my password a number of times which doesn't help the situation. I need to increase my roaming allowances but can't login to do so.

Hello. Due to ID being unable/ unwilling to offer a 6 year customer the same deal as a new one I am doing a triangle number port. My number from old SIM was ported to a Three PAYG sim on Tuesday. I have requested my PAC from Three today however when I try to move back to ID they are saying its a same network switch. How long does it take ID to delete the old number from their system?

Every time I download the app from App Store and try to log on it says an error has occurred

Just received sms while riding my bike on Norfolk cost. Have I been charged? Hi, we've noticed that you might be travelling by ship or plane. Calls, texts, and data are all chargeable and do not come out of your standard allowances or UK data add-ons. It will cost GBP9.60 per MB, GBP6.00 per minute, and GBP1.20 per text to roam. To protect you from excessive charges, a GBP45.00 roaming data cap is in place. For more information on roaming charges or how to set or amend your bill cap, visit idmobile.co.uk/roaming or dial +447482227777 free from your iD phone. Enjoy your trip!

I was supposed to get my sim card two days ago. I got the email saying it has been delivered- but it hasn't. What do I do? Royal Mail guidelines says I should contact the sender, but I see no customer service email here.

Both my partner and I have iPhone 13s on the latest software. For the last few months we have travelled around the UK and the signal has been very bad 1 or 2 bars everywhere, and extremely slow data if any at all. Most of the time we can’t make calls or send texts even when a signal is showing. we have reset phone settings. We have had new SIM cards and E Sims. Still rubbish everywhere. have been an ID mobile customer for around 7 years and the signal and coverage has only got worse and worse. what else can we do? We have tried everything suggested multiple times. Has got to the point that we want to cancel and switch networks but feel like we shouldn’t have to pay the extortionate exit fee as we are only leaving as we are not getting the promised service

Hi my network with ID is off I have to pay my bills I tried registering but not giving access please give me option for payment get my number back my mobile number but I can't call recive text nothing my email is. Thanks

when entering pac code message says We've tried to process your PAC, but there is an issue with the information you've submitted.

Just recently signed up to iD mobile, switching from EE. Wanted to keep my number so went through the steps of transferring it over and I received a text today to say the switch had gone through. However I’ve just had a look on my device info on my Apple account and it’s still showing my new phone number for my new phone and my old number on my old phone. How do I go about changing this? Do I need to activate my SIM card? Should I have done that? I’m receiving all messages and calls on my new phone and have signal. The new number is also showing on my ‘sign in & security’, how do I get rid of this and it’s obviously not being used now that I’ve transferred my old number across. TIA

Hi there - I disconnected / cancelled my ID mobile plan over a month ago yet I am still being charged on my account. Please could someone look into this and refund any incorrect charges that have been made. Many thanks.

Love chat

My address is N15 6bh I'm supposed to have excellent 4g coverage and some 5g coverage. The 5g is non existent and on 4g it is not that good throughout the day and terrible during the evening. I have tried the SIM in multiple phones and currently using the Pixel 9a and all have the same problem so it must be a problem with the network.

I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered. I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?

Hi, I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract. The switch was supposed to happen on Tuesday. On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only. I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it. Any advice? Thanks, Leigh

Message saying Voice mail not available on my service

My agreed monthly recurring charge is £22.99. It has now shot up to £37.36. I have checked my invoice and there are no additional charges added. I wasn’t made aware of a reason for increase. How do I query this?

Hi, My daughter keeps getting messages saying payment due, but looking at her payment history she should be in credit. Payments made 26/02/25, 04/03/2025 and 19/03/2025. She should be in credit for her April payment? Please could you look into it please as she has lost her data. Thanks

Hi all, just joined my mum up to id as I am already a customer but after setting her up on £9 per month her first bill shows due £24? Tried to get through the chat 3 times today but nobody available? Please help thanks

Tried Live Chat from 9am to 7pm and always unavailable. Useless!!