My iD.

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID. Very poor customer service

Yesterday I couldn’t make or receive calls, and now today I can’t use any data even though it says 4G and 5G? I have checked my account and I have 32GB of data, yet I can only connect to wifi. Other than that I have no internet and it doesn’t work! Anyone else having the same problem?

I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page. I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss. Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones? I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month. However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month. I thought these sort of goings on were now illegal, as that’s what the energy companies used to do. Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers. Cheers

Had barely any service for days now. Works temporarily, and only very slowly. Life has become painfully tedious because I use my phone to tether my TV and PS5 and I’m unable to right now. You’ve consigned me to the misery of terrestrial TV :(

I have paid for roaming and its not working

Over the last 3 weeks my phone is only ringing 3 times before going straight to voicemail. Can you help?

Hi, I've just switched over from EE and put my ID sim card I'm my phone and it's saying "No Sim"

There is a suggestion that ID have no liability for the downtime since their contract in someway provides exemption for themselves, however under UK law there are several key pieces of legislation that prevent this, primarily the Consumer Rights Act 2015 (CRA) for consumer contracts and the Unfair Contract Terms Act 1977 (UCTA). If enough people coordinate to take action then good outcomes can be realised for customers. If you are in favour of being involved in action against ID for compensation during this outage, then I suggest you leave a comment below.

Is anyone else getting the message “Ooops, something went wrong. Try again” consistently on the ID Mobile website?

Hello, every time I go to Europe, I am unable to use data. I always get the welcome text, telling me I can use my data as I can at home but it never works. I can send texts. I reset network settings but it didn’t work. I’ve tried manually connecting to different networks but also didn’t work. Roaming is switched on in iPhone settings and in the app. my partner is with me here and also has ID, and she has 5G and connects to data fine. I’m going to have to change providers as every time I go on holiday I have to spend £5-10 on an eSIM despite the fact I’m meant to have data in these countries already thank you william

I'm so sick of ID mobile, it's every few months full days at a time i can't make or receive calls or texts or use my mobile data! Which maybe wouldn't matter if I just sat inside all day but some people have to work! Yesterday I missed a work booking & the school couldn't get hold of me to tell me my daughter had an after school detention she has no safe way home so needs picking up! It's becoming a real problem and we're not even offered some kinda of reduced payment for all these outages, just oh sorry we know you're paying for this but some days you can't use it and thats that!

When is this situation expected to be sorted. I am self employed and I have already lost a days pay. Is there Compensation for my lost wages .

Not been able to make a call for hours now Also cannot login to myidmobile, just get blank page. Used multiple browsers on different PCs - same result. WHY?

My direct debt has been cancelled and I want to set it up again

I want to upgrade my contract but I can see an offer the new customers. It’s better than the ones I’ve been offered. Do I have to wait for my contract to expire to get this better deal or can it be done as an upgrade?

I have noticed you have been taking 2 payments a month out of my account since July last year

Can I change my sim in my phone to an esim as it is not showing that it is in my phone. Since yesterday with all of the network problems and I still can not .ake any calls or recieve them other than on WhatsApp. It is saying there is no network or sim in my phone. I have removed it and put it back in but no luck it still isn't working

I have no network coverage and no mobile data. I pay for unlimited data for work, and I’m losing money because I can’t do my job. This has been going on since Tuesday—it’s now Thursday, and nothing has changed. I’ve restarted my phone multiple times, but nothing seems to work. Will be leaving

I haven’t had phone network, no signal for most of Wednesday and neither today. This has really been extremely disruptive….

My old number was supposed to port to ID on Tuesday 24th June 2025. However, I am having the following issues. My number has partially ported. What I mean by this is that I can use my phone, make calls and send texts. When received they show as coming from the correct ported number. I can also use my mobile data. Unfortunately, it appears as though I can only receive calls and texts from numbers on the collective 3 network. Calls and texts from other networks do not connect or send. Can anyone help me? I have received an email from ID acknowledging the delayed switching but they also inform me not to contact them unless it takes longer than 7 days to resolve. This is too long to wait for my phone service to work as it should. Can anyone help me with this? How do I contact ID to speak with them about this? Thanks in advance

Hi, I bought a roaming add on for Turkey today however it’s not working. I received a text confirming it had been activated, my mobile and ID app roaming has been turned on but nothing.

I went to the island of Corfu in early June this year, knowing that Greece and its islands are in my roaming group. At the Corfu airport, my phone correctly showed as being in Greece. I then drove to the north of the island at which point my phone said I was in Albania and charged me £23. I've repeatedly contacted ID Mobile Complaints staff only to be told by various ID Mobile individuals that Corfu isn't a Greek island, or there's nothing they can do until I've paid the money, or someone would phone me back, but never did. How do I get ID Mobile to admit they have made a mistake and not charge me for something that never occurred?

Trying to access my online account and its asking for my number which I enter then it says it doesn't match my account

I’m on day three of very intermittent data service. The first day speeds were very slow and dropouts were frequent; what seemed like once every 15 minutes. Yesterday was excruciatingly bad; very very very slow, if I could get data whatsoever, and unable to make calls. At one point this morning there wasn’t even an ID Mobile network for the phone to connect to. In fact, I think the issues may have started four days ago, but I wasn’t at home much unlike these last three days. I’ve tried talking to a chat agent. Absolutely useless. I told them I had two contracts/phone numbers on separate phones (one eSIM one physical SIM). The agent says I need to delete my old number and put in my new number. I explained there was no old/new number but the agent insisted that I delete my old number and put in my new number, and restart the phone. For the heck of it I said I’d done it. The agent tells me to make a call, I said that works fine. Then the agent says, “I am glad I could assist. Thanks so much for being such an amazing customer, we truly treasure customers like yourself. After the chat, there will be a short survey where you can rate the level of service that you received from me...” I replied they hadn’t resolved or answered my question as to when things would improve. They confirm that my issue is with data. Then the agent insists that I need a new physical SIM card. Over an hour I’ve been dealing with this agent, only for them to finally tell me that there’s unplanned ongoing work in my area. I’ve tried phoning to make an official complaint, but got disconnected after a few minutes. I’ve also tried to register the complaint via the online chat, but that’s not working. I’ve entered in my data, and there’s no reply from any agent. I am at my wit’s end. When is this going to be resolved?