I want to change my plan  to the £16 one with unlimited data 

Hi ID mobile.  I’ve ran into some trouble with my account. My intention was to downgrade my plan to the cheapest month by month option (£5) before 01/06/26 because my colleague discount had ran out, and I didn’t need the extra data. Because I was struggling to find the right place to do this (I had actually called a couple times) I cancelled my direct debit as a means of pausing my account.  On Saturday I went to the Currys store to address this (and the downgrade situation), however they were not able to downgrade my plan.  Since then my phone (with the ID sim inside) keeps displaying “no service” Please could you help out and advice. I really am not keen on paying the non-discounted price.  I hope you can understand and are able to help.   Kind regards, 

I just want to speak to someone about catching up with my plan.

How do I access the live chat? 

My network is gone assuming this is my switch to id mobileI cannot log in via de app with my phone number it says details not recognized.I don't know what to do now

If anyone is still stuck in the loop between iD Mobile and Apple regarding the "UID Missing or incorrect" error for the Apple Fitness+ trial, I managed to get it sorted today.The likely cause of the error: iD Mobile is advertising this as a 2-month trial, but the Apple advisor I spoke to confirmed their system only has it logged as a 1-month promotion. It seems highly likely the link is breaking because iD Mobile's system is trying to force a 2-month redemption through an Apple API that is only configured to accept 1 month.How to fix it today (without waiting for iD Mobile):Don't bother calling. Go directly to Apple Support Live Chat. (If you can't find the chat option under 'Billing/Subscriptions', select a hardware issue like 'iPhone > Battery' to force the live chat option to appear). Tell the Apple Advisor: "I have a broken carrier promo link from iD Mobile giving a 'UID Missing' error. Can you issue a manual code instead?"

I took out a contract with iD mobile for unlimited texts and minutes, 500gb of data and an iPhone 17. I checked coverage beforehand and there was excellent 4G in my area.  Delivery of the handset was quick and it was easy to get my number switched over. Unfortunately, that was the only positive part of my experience with iD, which is still dragging on.  I had my previous (giffgaff) SIM card in my new (iD) handset for a few days until my number was switched over - no problems with coverage etc at all. As soon as I switched to iD and started using their network, I had issues - completely unpredictable data availability that occasionally worked fine but more often than not had period of between 10 minutes and 2 hours where nothing that needed internet worked at all.  I tried to contact id repeatedly and their chatbot just took me in circles. I tried to raise a complaint via their complaints form - but on clicking submit, was redirected to the c

it won’t let me scroll done to the next button to update my direct debut date 

Hi there I am trying to edit my direct debit date but it won’t let me scroll down too the next button please help 

Hi  Please can I speak with customer service on the phone 

I’m going to Benidorm tomorrow. What do I do about my data roaming I’m on unlimited 

Like many people I received a email on joining ID mobile with an offer to get up to 2 months of apple fitness+ free for up to 2 months. However when I clicked on the link I got a message saying “UID Missing or incorrect.”  I have tried different browsers & on a PC, iPad and iPhone.This has previously been raised as an issue several times on the ID mobile community site.  I raised it again via Live chat today and after a discussion with a person, not a chatbot, I was advised that “I have spoken with a manager however the links provided are not working at our end as well, it would be required to correspond directly with Apple”. I asked if they could then do this and was advised “the promotion is not run by ID mobile you are going to need to speak to Apple”.I think ID mobile need to do much much better and resolve this issue on their customers behalf instead of expecting their customers to do it and contact Apple. Where would you even begin to start? This has been a v

I have just returned from a trip to Norfolk. I live on the Wirral. At no time on this trip did I have any service except for occasionally there was the possibility of texting which I did not need.  I have had the phone on near: Hunstanton, Kings Lynn, Cambridge, Bury St Edmunds, Peterborough, Birmingham,Saffron Walden and Stoke. I did not get service until I returned home. My nephew has Vodaphone and although the signal was not robust he had full use of his phone.  When I travel I need to have a phone that works. Why was there no service anywhere?

I have put my SIM card in and it’s coming up no signal and 4 dots. Ive tried resetting my phone. I had a SIM card come in the posts but lost it. So I went to curries yesterday for a new one. and it’s been 24hours and still nothing. I can’t get into my account as it’s asking for my mobile id number. But when it sends a text to the number I can’t receive it as there’s no signal. How do I fix this?

Hi, I need help with a data add‑on that was consumed immediately after purchase.I bought a £5 / 2GB data add‑on at around 4:30pm today for my 17 year old daughter, who is currently travelling in Switzerland. She had not used her phone at that time.Within minutes of purchasing the add‑on, her account showed 0MB remaining. She did not intentionally use any data. We have since discovered that her phone appears to have triggered an automatic software update, which seems to have downloaded in the background before the add‑on had fully activated.Because Switzerland is outside the EU roaming zone, I understand activation can sometimes be delayed, and it looks like the update consumed the allowance before the add‑on was properly applied.Is it possible to reapply the 2GB add‑on, as the usage was unintentional and happened within minutes of purchase?Thank you 

I have no mobile signal inside my house and in many areas across Birmingham. My contract with iD Mobile is ending in 3 days, but I understand I may still be charged for another month.I want to leave the network today, as I am not receiving a reliable service. I do not understand why I should be required to pay for an additional month when there is no signal or usable service.Please explain how I can properly end my contract immediately so that my SIM is cancelled and I am not billed for another month

My partner switched from 3 mobile to ID and her PAC code and STAC had been arranged by 3 for the switch on 12/06/2026 but she still hasn’t been switched over

Looking at going abroad to the Dominican Republic but can’t see it as an add on for data roaming. 

Looking at going abroad to the Dominican Republic but can’t see it as an add on for data roaming. 

Am not sure if i have my roaming switched on as am away and it says my data is nearly to the max?

Hi, I would like to dispute my bill. 

I need to change my delivery address please

Please could someone let me know where to find out how much data I have for when I’m abroad please? If I have unlimited is this included in Spain too etc (I’m from the uk). Thank you! 

I have a new phone on a new monthly contract with ID & want to transfer my number from my old sim only contract with ID.  How do I do this?  All info refers to using a PAC to transfer from a different provider.

HiAmazon have a huge selection of SIMs for pennies. Can one of these be successfully used for temporary number porting when switching from ID Mobile to ID Mobile...Without having to top them up first?