Skip to main content

I have moved abroad and my IDMobile account is no longer useful. I took the sim out of my phone, and lost it. I have never used an online account, just paid every month and all was fine.

I want to cancel the monthly sim plan, but I need an online account - which I can’t set up without a code sent to the sim that I no longer have.

How do I cancel? I have already paid for 5 months for something I can’t use.

Hi @Twinkle123 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Reply