I have moved abroad and my IDMobile account is no longer useful. I took the sim out of my phone, and lost it. I have never used an online account, just paid every month and all was fine.
I want to cancel the monthly sim plan, but I need an online account - which I can’t set up without a code sent to the sim that I no longer have.
How do I cancel? I have already paid for 5 months for something I can’t use.
Best answer by Tom
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
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We’ll see you there.
Tom
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Need to cancel a SIM only contract I've been paying for years but not got the SIM and your websites just keep sending me in circles! I'm owed a lot of money but your 'helpful' website makes it impossible! Get someone to contact me now, I'm tired of trying to sort this!
Andy
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi ,
I want to cancel my contract because I don't use it and pay for it every month how can I do that by calling or face to face.
Thanks
Hello
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Nat
Hello i have the same problem.
I am writing in response to the final demand notice issued on 20th February 2025 regarding my ID Mobile account (Account No. { REMOVED }). I want to pay the charge.
Due to the loss of my SIM card, I am unable to visit the ID Mobile website, use the mobile app, or contact customer support ,
+11
So please delate you account details in the post that you submitted earlier.
Thank you
Joe
So please delate you account details in the post that you submitted earlier.
Thank you
Joe
ty
Hi i lost my phone and SIM at weekend . can i cancel my contract please?
Cheers Luke
Hello
Thanks for getting in touch.
I am very sorry to hear your handset and SIM have been lost.
If you are currently in a contract, cancelling the service would incur an early termination fee however, we can arrange for a replacement SIM card to be sent.
Lost & Stolen Phones | Help & Advice | iD Mobile Network
How do I get a replacement SIM or eSIM? | iD Mobile Community
Thanks,
Natalie
Hi Natalie,
could a new SIM be sent to me please ?
Best, Luke
Hello
Thanks for getting in touch.
I am very sorry to hear your handset and SIM have been lost.
If you are currently in a contract, cancelling the service would incur an early termination fee however, we can arrange for a replacement SIM card to be sent.
Lost & Stolen Phones | Help & Advice | iD Mobile Network
How do I get a replacement SIM or eSIM? | iD Mobile Community
Thanks,
Natalie
Hi i have tried to use the livechat but i cannot get past the security form because my postcode is not valid apparently (?!) . please can a replacement SIM be end out and my old one reported lost and stopped ?
cheers Luke
I have the same problem. My son has gone overseas, sims gone and he never registered online. But I have been paying for the last 8 months
Please DM me on how to cancel that number? Thank you
Can any IdMobile staff help? Now I am getting email requests to pay as the bank account is closed. I still cannot get onto any app or website to do this. So frustrating that I just need a contact phone number as this community thing isn’t really working for me due to no response.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
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