How to cancel a sim only account without the sim (lost) or access to online account?

Need to cancel a SIM only contract I've been paying for years but not got the SIM and your websites just keep sending me in circles! I'm owed a lot of money but your 'helpful' website makes it impossible! Get someone to contact me now, I'm tired of trying to sort this! 

Andy

Hi @Andy Beal 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi ,

I want to cancel my contract because I don't use it and pay for it every month how can I do that by calling or face to face.

Thanks 

Hello ​@Vasil Iordanov 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat 

Hello i have the same problem.

I am writing in response to the final demand notice issued on 20th February 2025 regarding my ID Mobile account (Account No. { REMOVED }). I want to pay the charge.

Due to the loss of my SIM card, I am unable to visit the ID Mobile website, use the mobile app, or contact customer support ,

​@SonyaL  Hello please edit your personal information ie your account details. Never advertised your account number or phone number in an open community. When asked for a member of ID Mobile staff will DM you and get information they need this way.

So please delate you account details in the post that you submitted earlier. 

Thank you

Joe 

ty

Hi i lost my phone and SIM at weekend . can i cancel my contract please?

Cheers Luke

Hello ​@freddiehubbard 

Thanks for getting in touch. 

I am very sorry to hear your handset and SIM have been lost. 

If you are currently in a contract, cancelling the service would incur an early termination fee however, we can arrange for a replacement SIM card to be sent. 

Lost & Stolen Phones | Help & Advice | iD Mobile Network

How do I get a replacement SIM or eSIM? | iD Mobile Community

Thanks, 

Natalie 

Hi Natalie, 

could a new SIM be sent to me please ?

Best, Luke

Hi i have tried to use the livechat but i cannot get past the security form because my postcode is not valid apparently (?!) . please can a replacement SIM be end out and my old one reported lost and stopped ?

cheers Luke