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time to leave

  • August 11, 2025
  • 4 replies
  • 117 views

Hi All

I can upgrade today but want to leave ID....the fact I can upgrade does that mean I have completed my contract.

Best answer by WelshPaul

Upgrades can happen up to 60 days before your minimum term expires. Text ‘info’ to 85075. This service allows you to check if you are still within a contract and whether you would incur an exit fee if you were to switch providers.

4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 11, 2025

Upgrades can happen up to 60 days before your minimum term expires. Text ‘info’ to 85075. This service allows you to check if you are still within a contract and whether you would incur an exit fee if you were to switch providers.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 11, 2025

Hi ​@Audra  I hope the advice shared by ​@WelshPaul  has helped, but if not please let us know and we can help further.


  • Author
  • New Contributor
  • September 9, 2025

Hi I just want a SIM only plan as my phone works fine can you help please 


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  • iD Mobile Employee
  • September 11, 2025

Hi ​@Audra 

 

Thank you for your reply. 

All available offers will be made available via your iD Mobile app/online account or you can speak to the sales team on 0207 139 1397.

 

Thanks, 

 

Natalie