I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming)
I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses.
Firstly they said they cant help and that i need to try and resolve this issue with Apple
The second option was that they will cancel my contact and will refund what i’ve paid since joining.
The third option was that they will give me 1 month credit on my contact, and not give me the offers.
Does anyone know how i can get some help to get the working links for apple offers?
I have tried the links on different browsers and different devices - Same issue.
All sorted - ID gave me a call and resolved the issue.
Hi @Nicknico I am glad to hear that you got everything sorted out.
If you need any help with anything else please let us know.
Hi
I have same problem with links not working
please help
thank you
Sorry to hear this @DorotaCz
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
I’m also having the same issue with the codes on an upgrade email I have. Would you be able to help me as well please?
Hi @Zenith147
We’re sorry to hear this.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
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We’ll see you there.
Anika
Still no solution for me.
This was sorted for me, thank you
We’re glad to hear @DorotaCz!
Thanks,
Tyler
Hi got same issue, when I redeem it, comes back with missing UID. Please fix thanks.
Hey there @jb889,
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
Same issue... apple tv worked.. but music and arcade links give me the "UID Missing or incorrect" error on the apple site.
Any assistance would be greatly appreciated
Hey there @jb889,
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
Thanks Tyler for getting back to me, it was just a quick verification of my account. Been enjoying Apple Music and TV+ since then. Cheers!
We’re glad to hear all is sorted now and happy to help @jb889!
Kind regards,
Tyler
Hey there @Olansley, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
