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UID missing - Apple Offers

Forum|Forum|1 year ago
June 8, 2025
32 replies
553 views

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming)

I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses.

Firstly they said they cant help and that i need to try and resolve this issue with Apple

The second option was that they will cancel my contact and will refund what i’ve paid since joining.

The third option was that they will give me 1 month credit on my contact, and not give me the offers.

Does anyone know how i can get some help to get the working links for apple offers?

I have tried the links on different browsers and different devices - Same issue.

This topic has been closed for replies.

Best answer by jb889

Hey there @jb889,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Thanks Tyler for getting back to me, it was just a quick verification of my account. Been enjoying Apple Music and TV+ since then. Cheers!

Show previous replies

Tyler C

iD Mobile Employee

Hey there @jb889,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

O

Olansley

New Contributor

Same issue... apple tv worked.. but music and arcade links give me the "UID Missing or incorrect" error on the apple site.

Any assistance would be greatly appreciated

J

jb889Answer

New Contributor

Hey there @jb889,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Thanks Tyler for getting back to me, it was just a quick verification of my account. Been enjoying Apple Music and TV+ since then. Cheers!

Tyler C

iD Mobile Employee

We’re glad to hear all is sorted now and happy to help @jb889!

Kind regards,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @Olansley, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

BexW

New Contributor

I have the same problem. Can’t redeem Music, and Apple TV not showing in the email I was sent.

M

MattyH

New Contributor

Hi,

I’m having the same issue. Can somebody from ID reach out and get this sorted please.

Tyler C

iD Mobile Employee

Hi there @BexW & @MattyH, sorry to hear that.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

gopher-gold

New Contributor

Hi, I’m having the same issue when trying to redeem the Apple Music offer. Could somebody from support please help me? Thanks.