Solved

UID missing - Apple Offers

Forum|Forum|8 months ago
June 8, 2025
32 replies
519 views

Nicknico
New Contributor

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming)

I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses.

Firstly they said they cant help and that i need to try and resolve this issue with Apple

The second option was that they will cancel my contact and will refund what i’ve paid since joining.

The third option was that they will give me 1 month credit on my contact, and not give me the offers.

Does anyone know how i can get some help to get the working links for apple offers?

I have tried the links on different browsers and different devices - Same issue.

Best answer by jb889

Hey there @jb889,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Thanks Tyler for getting back to me, it was just a quick verification of my account. Been enjoying Apple Music and TV+ since then. Cheers!

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+24

Tyler C
iD Mobile Employee
Forum|Forum|6 months ago
August 13, 2025

Hey there @JimaaaH, sorry to hear that. What device did you purchase, and what date did you purchase it please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

JimaaaH
New Contributor
Forum|Forum|6 months ago
August 13, 2025

Thanks for replying!

I purchased a sim only deal on Monday 11th. I have an email with Apple Music for 3 months etc but not for Apple TV that was advertised.

thank you!

James

+24

Tyler C
iD Mobile Employee
Forum|Forum|6 months ago
August 13, 2025

Hey there @JimaaaH, all apple promotion links will be emailed within 12-days after you purchase, so they may be sent separately and we’d need to allow for that time-frame. So if after 12-days from the order date you haven’t received them all, please get back in contact here and we’ll get one sent for you.

https://www.idmobile.co.uk/apple-subscriptions

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

JimaaaH
New Contributor
Forum|Forum|6 months ago
August 13, 2025

Thank you Tyler!

+24

Tyler C
iD Mobile Employee
Forum|Forum|6 months ago
August 13, 2025

No problem at all, have a lovely day! @JimaaaH

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Daniel2r
New Contributor
Forum|Forum|6 months ago
August 14, 2025

The second option was that they will cancel my contact and will refund what i’ve paid since joining.

The third option was that they will give me 1 month credit on my contact, and not give me the offers.

Does anyone know how i can get some help to get the working links for apple offers?

I have tried the links on different browsers and different devices - Same issue.

Hello, i’m having the same issue. How can i fix this? Thanks.