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UID missing - Apple Offers

Forum|Forum|1 year ago
June 8, 2025
32 replies
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I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming)

I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses.

Firstly they said they cant help and that i need to try and resolve this issue with Apple

The second option was that they will cancel my contact and will refund what i’ve paid since joining.

The third option was that they will give me 1 month credit on my contact, and not give me the offers.

Does anyone know how i can get some help to get the working links for apple offers?

I have tried the links on different browsers and different devices - Same issue.

This topic has been closed for replies.

Best answer by jb889

Hey there @jb889,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Thanks Tyler for getting back to me, it was just a quick verification of my account. Been enjoying Apple Music and TV+ since then. Cheers!

Show previous replies

C

CDG

New Contributor

Hi, I’m having the same issue when trying to redeem the Apple Music offer. Could somebody from support please help me? Thanks.

Tyler C

iD Mobile Employee

Hi there @CDG, sorry to hear that. Have you tried via different devices/browsers?

If so, we’ll drop you a PM shortly once confirmed.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

CDG

New Contributor

Hi - yes I’ve tried on different devices and 2 different browsers. thanks

Tyler C

iD Mobile Employee

Hi there @CDG, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JimaaaH

New Contributor

Hello,

Apple TV is missing from my email too, can you please advise?

Tyler C

iD Mobile Employee

Hey there @JimaaaH, sorry to hear that. What device did you purchase, and what date did you purchase it please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JimaaaH

New Contributor

Thanks for replying!

I purchased a sim only deal on Monday 11th. I have an email with Apple Music for 3 months etc but not for Apple TV that was advertised.

thank you!

James

Tyler C

iD Mobile Employee

Hey there @JimaaaH, all apple promotion links will be emailed within 12-days after you purchase, so they may be sent separately and we’d need to allow for that time-frame. So if after 12-days from the order date you haven’t received them all, please get back in contact here and we’ll get one sent for you.

https://www.idmobile.co.uk/apple-subscriptions

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JimaaaH

New Contributor

Thank you Tyler!

Tyler C

iD Mobile Employee

No problem at all, have a lovely day! @JimaaaH

Thanks,