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New Contributor
Nicknico
New Contributor
June 8, 2025
Solved

UID missing - Apple Offers

  • June 8, 2025
  • 32 replies
  • 553 views

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming)

 

I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses.

Firstly they said they cant help and that i need to try and resolve this issue with Apple

The second option was that they will cancel my contact and will refund what i’ve paid since joining.

The third option was that they will give me 1 month credit on my contact, and not give me the offers.

 

Does anyone know how i can get some help to get the working links for apple offers?

I have tried the links on different browsers and different devices - Same issue. 

    This topic has been closed for replies.
    Best answer by jb889

    Hey there ​@jb889, 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

    Thanks Tyler for getting back to me, it was just a quick verification of my account. Been enjoying Apple Music and TV+ since then. Cheers!

    32 replies

    New Contributor
    NicknicoAuthor
    New Contributor
    June 8, 2025

    All sorted - ID gave me a call and resolved the issue. 

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    June 8, 2025

    Hi ​@Nicknico  I am glad to hear that you got everything sorted out.

    If you need any help with anything else please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    DorotaCz
    New Contributor
    June 12, 2025

    Hi 

    I have same problem with links not working 

    please help

    thank you 

     

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    June 12, 2025

    Sorry to hear this ​@DorotaCz 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Zenith147
    New Contributor
    June 13, 2025

    I’m also having the same issue with the codes on an upgrade email I have. Would you be able to help me as well please?

    iD Mobile Employee
    Anika A
    iD Mobile Employee
    June 13, 2025

    Hi ​@Zenith147 

     

    We’re sorry to hear this.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

     

    We’ll see you there.
     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    DorotaCz
    New Contributor
    June 14, 2025

    Still no solution for me.

     

    New Contributor
    DorotaCz
    New Contributor
    June 19, 2025

    This was sorted for me, thank you 

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      June 21, 2025

      We’re glad to hear ​@DorotaCz!

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      jb889
      New Contributor
      June 24, 2025

      Hi got same issue, when I redeem it, comes back with missing UID. Please fix thanks. 

      Show more replies

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