Hey there ​@Dazmisiak, we’re sorry you feel this way.

Unfortunately as you’ve mentioned, you cannot transfer your phone number from contract to another on iD Mobile, which I believe is the same for most if not all networks.

To keep your number, you’d need to order an upgrade via the iD Mobile app/website, or via calling the sales team on 020 7139 1397, between 9am - 6pm. 

Or, you can complete a triangle port, where your port your number from your current plan to another network on Pay As You Go, then back to us on your new plan.

Thanks,

Tyler

Thanks Tyler, after looking a bit further into this it looks like it's common practice and not just an ID Mobile shortcoming 

I think I'll try the triangle port and see how it goes 

Thanks for the reply 

Hey there ​@Dazmisiak, no problem at all!

Thanks,

Tyler

I’ve upgraded my phone I’d like to keep my existing number if possible how do I do it please 

Hi ​@Mancity2025  if you have processed an upgrade, your number will remain the same.

If you have purchased a new contract, as stated above, we cannot transfer the number internally.

As you are not able to port your number within the same network (i.e. port from iD to iD), only upgrade; you can port your current iD number from your current contract to a Pay As You Go SIM. You would then be able to port this back to a new iD contract. This is otherwise known as a triangular port. Or you can cancel your current contract and keep the new one with a new number. I hope this helps explain things, but if you have any further questions, please let us know.

Thanks. 

I have just ordered 2 x sim only contracts. I already have 2 x pay as you go. How do i go about requesting a triangular port?

Hi ​@Sarav  we wouldn’t do this for you. You would need to request a PAC for each number and port the numbers to the pay as you go SIM cards.

You can find out more about the process here - Switch | iD Mobile Network