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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 575 Topics
  • 1,962 Replies
575 Topics
P
Active Contributor
asked inYour iD Account & App.
New sim card for additional Plan
Hi, I think I messed up. I have a new IDmobile Sim which is for my new Tablet so it needs a new plan. I followed the link to register it and selected the “I have an IDmobile Account” option. I entered the new sim number and clicked OK. But I don’t have a new option on my account. Help me if you can. Regards, Paul
10
P
S
New
 Contributor
asked inYour iD Account & App.
Mobile App has stopped working
My App has stopped working.. I have deleted it and reinstalled it, now it just loops asking for username and password
264
S
P
New
 Contributor
asked inYour iD Account & App.
Showing 1.5gb
Hello, recently upgraded my sim from a 70gb £10 plan to a 120gb for the same price. Checking in the app and on the website it shows 1.5gb plan and in the usage part it says 240gb/1.5gb just wondering why it doesn’t show 240gb/120gb and also why the plan is 1.5gb. My dad also upgraded and he’s seeing exactly the same thing.
284
Siân
S
Community Member
asked inYour iD Account & App.
I have forgotten both email and password so can't log in to my account
I haven’t checked or logged into my iD mobile account for a while and have changed phones since so have lost my Password. Also the email I am certain I had linked to my iD account doesn’t seem to be the right one.
31
Siân
Smarty85
Community Member
asked inYour iD Account & App.
1 account 3 devices/numbers
I have 1 account with 3 devices/numbers. Can the app be used individually so each person can see also only their account and allowance?
91
Siân
L
Active Contributor
asked inYour iD Account & App.
cannot add mobile number to account
Hello, Been a customer for years. Needed to set up roaming today and discovered the old app is gone and I had to re-register and use new app. Managed to create new login then got stuck adding my mobile number. It keeps saying the mobile number, name, and date of birth don't match anything on record. Chat is down and Id had no telephone support. Traveling early tomorrow, so am stuck. Help?
5715
Tyler
Stardust
Helpful
 Contributor
asked inYour iD Account & App.
Ending a one month SIM only contract
I can't find how to cancel a SIM only contract in the ID mobile app. I've got 2 SIM only contracts (one month) and want to cancel one of them
81
Tyler
S
New
 Contributor
asked inYour iD Account & App.
cannot open an ID Mobile app account with an eSIM in an ipad
I have the same problem as a number of other users in that my eSIM is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions If I go onto the live chat to request a replacement sim card will I be charged again ? If I do as suggested and get a replacement sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim 😩
222
Tyler
F
Community Member
asked inYour iD Account & App.
Data only SIM and can't access account
I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.
2059
Tyler
Janet Androulla Leonti
Community Member
posted inYour iD Account & App.
happy birthday
Happy birthday
51
Tyler
H
New
 Contributor
asked inYour iD Account & App.
2 ID mobile account using same email address
Good afternoon, I have the same email address for 2 ID mobile accounts/phone numbers, I cannot see the 2nd ID Mobile account details, please helps. 1st account number: (Information Removed), mobile number: (Information Removed),. I can see account details when I login using the email address. 2nd account number: (Information Removed),, mobile number: (Information Removed),. I canNot see account details when I login using the email address. Kind regards HBLee Email address (Information Removed),
333
N
C
New
 Contributor
posted inYour iD Account & App.
Messages fail to send
I have recently switched to ID mobile and used a PAC code to keep my number from another network. iMessage is working fine but everytime I message a non iPhone user it says ‘message failed to send’.
486
C
Fenton Breedley
Community Member
asked inYour iD Account & App.
i cant register esim number in app as iPad cant receive sms
As above esim is working fine on iPad but I believe I need to set it up on app to enable data roaming, but iPad can't receive text to add number to app? Is there another way to enable data roaming?
41
Siân
B
New
 Contributor
asked inYour iD Account & App.
Mobile Accounts
I have 2 numbers which have never been used and unfortunately I thought had been linked to my main account which has now been closed. Main account number (REDACTED). the other two numbers which have not been used are; [REDACTED] [REDACTED] How do I go about closing these accounts
222
Tom
F
New
 Contributor
asked inYour iD Account & App.
setting up app issues
My SIM is being installed in my caravan router as a full size SIM so I am unable to see the code sent to my idmobile number. Is there a way to access the code another way such as via email?
327
Tom
Sam Attwell
Community Member
asked inYour iD Account & App.
locked out of account
I can’t access my id mobile app and I have no email with a customer service pin, so what do I do now as I need to speak with them as I’ve switched provider but now I can’t port my number or cancel the contract I don’t want
142
Siân
D
Community Member
asked inYour iD Account & App.
cant log in on the app
I’m trying to log in on the app but it keep telling me my details don’t match
624
Siân
D
New
 Contributor
asked inYour iD Account & App.
Naming plans
I’m currently in process of moving my families numbers over to ID mobile. Is there anyway I can apply a nickname to each phone number so I know which person the plan/number is for? Thanks in advance.
495
Siân
J
Active Contributor
asked inYour iD Account & App.
I'm on Contract but plan disconnected
Hello, I'm on monthly payment 2 year contract and the contract is still active and I've been paying via direct debit so payment is upto date as well. However, I noticed I don't have a mobile data and when I logged in the app it says the plan is disconnected. I've used my own credentials and I'm not sure what's happening here. Can you please help?
14814
Siân
Sue Munro
Community Member
asked inYour iD Account & App.
Roaming
I am in Portugal and assume I have roaming. When trying to make a call on my UK number to another UK number I get a message that states 'cannot connect to mobile network'. Why and what needs to change?
141
Siân
G
New
 Contributor
asked inYour iD Account & App.
ID App
When trying to log into the app I am getting a lengthy error message which incudes ‘failed to attest the validity of the general cryptographic key’. Any ideas what to do?
254
N
Sean4960
Community Member
asked inYour iD Account & App.
App
App says my plan is disconnected
414
Matthew T
S
Community Member
asked inYour iD Account & App.
app says my account is closed.
I can't use the app because it says "This plan has been disconnected ". I suspect this relates to the time last year when someone tried to take over the number last year because I can only see bills up to about that time. The number was eventually recovered and I can receive calls on it but I can't see details of my allowances on the app (or elsewhere? )
492
Matthew T
J
Community Member
asked inYour iD Account & App.
password reset not working
Hi there, I've tried to log in on browser a number of times and am stuck in a loop at 'what's your email address' page. It's not accepting my (correct) password. I have reset my password a number of times which doesn't help the situation. I need to increase my roaming allowances but can't login to do so.
162
Siân
M
New
 Contributor
asked inYour iD Account & App.
download app but shows error
Every time I download the app from App Store and try to log on it says an error has occurred
61
Siân
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