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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 518 Topics
  • 1,644 Replies
518 Topics
T
New
 Contributor
asked inYour iD Account & App.
Unable to send non imessages
I’ve recently moved to ID mobile from Three. Everything seems to be working and I can send I messages but not standard messages. Is there something I can do to sort this?
589
T
Ewelina Kepczynska
Community Member
asked inYour iD Account & App.
voice mail issues with pin setting
I tried to set my pin for first time, but any of the numer what i tried to choose its not available. What i should do now.
50
Ewelina Kepczynska
A
New
 Contributor
asked inYour iD Account & App.
unable to log in, forgot email
i forgot the email i used for my account, and i wish to see my mobile data allowances. please tell me how i can log in.
113
Siân
Emz007
Community Member
asked inYour iD Account & App.
App not recognising number
I have been with ID for 24 months but still cannot access the app!! It keeps saying number not recognised whther I try my original ID number or my actual number that I ported across. I want to go to SIM only but cannot cancel or amend my plan in the app or on the website. HELP its costing me a fortune not being able to downgrade
61
Siân
N
New
 Contributor
asked inYour iD Account & App.
Plan showing as disconnected on ID app
My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T
192
N
J
New
 Contributor
asked inYour iD Account & App.
Amazon £55 Giftcloud Voucher
I went through MSE to gain the £55 Amazon voucher for signing up. However, I never received the email and when I emailed Giftcloud directly they told me I wasn’t eligible ? How do I go about solving this as I’m confident I completed all the steps correctly.
54
J
neatsm
Community Member
asked inYour iD Account & App.
ms Anita powell
I am with you already but have got a new contract through you. I want to take my old number with me please so need a PAC
61
Tyler
S
Community Member
asked inYour iD Account & App.
cannot access both accounts online
I have two acc. In my name, one of which is my sons. I can only access online the one which my son uses. Can anyone help please as mine is due for an upgrade
122
Tom
JoanneEdge
Community Member
asked inYour iD Account & App.
Cannot change my mobile number
My mobile number is wrong but when I try to change it I cannot save it
182
Tom
D
Community Member
asked inYour iD Account & App.
add phone number to app to access account
I have recently joined iD mobile, my old number transferred to sim successfully unfortunately it won’t allow my number to be added to app so I have no way of reviewing my account. Help please
212
Tom
A
asked inYour iD Account & App.
Please delete my community account
Please can you delete my community account as I cannot see an option for this in settings. Thanks
7914
Tom
Dinab
New
 Contributor
asked inYour iD Account & App.
Reward card
I was promised a reward card of £80 when I signed up. I was just wondering when I would receive it (or email with details)?
52
Siân
J
New
 Contributor
asked inYour iD Account & App.
Transaction ID
I cannot find my welcome email to locate the transaction ID. I am trying to port my number over. Please help and provide me with my transaction ID please. Thank you
204
Siân
Nor Breiz
Community Member
asked inYour iD Account & App.
Android Auto Apps
hello Is the Android Auto Apps built in pixel 9 pro and how can I checked is I have the least version. My problem is when connected to my car I don’t have the full screen of Google Map, only ¾ and the other quarter is a weather forecast. In setting the Tick is remove for “Split screen”. I went on you tube and follow all the advice but the problem still there. Please advice, thank you
91
Tyler
E
Community Member
asked inYour iD Account & App.
Confused on data usage
On my ID Mobile app it’s showing my data as 73.5 GB/ 50 GB. I am confused. Is this saying I’ve used 73.5GB or I have 73.5GB left?
172
Tom
I
Community Member
asked inYour iD Account & App.
not recognising email address
Cannot login. Apparently my email address is not recognised.
202
Tyler
Georgia Arnold
New
 Contributor
posted inYour iD Account & App.
ID app "authentication failed"
My ID app on my phone says “authentication failed” (doesn’t even let me try to sign in). There’s a “try again” button but nothing happens when I tap it. I’ve deleted and uploaded again, and no change.
115312
Generation Gap
Ade1984
Active Contributor
asked inYour iD Account & App.
still no transition for my old nr
Hi I have transferred from 3 to id my nr supposed to be changed on 20th May I have a massage that is saying that transition has been completed but I still don't have my old nr can someone help me with this
5611
Siân
Smarty85
New
 Contributor
asked inYour iD Account & App.
1 account 3 devices/numbers
I have 1 account with 3 devices/numbers. Can the app be used individually so each person can see also only their account and allowance?
143
Siân
P
Active Contributor
asked inYour iD Account & App.
New sim card for additional Plan
Hi, I think I messed up. I have a new IDmobile Sim which is for my new Tablet so it needs a new plan. I followed the link to register it and selected the “I have an IDmobile Account” option. I entered the new sim number and clicked OK. But I don’t have a new option on my account. Help me if you can. Regards, Paul
165
Siân
A
New
 Contributor
posted inYour iD Account & App.
account not logging in
My account details are not matching, I don’t know why I am putting the correct information. I just switched to ID mobile network from O2 network.
305
Siân
J
Community Member
asked inYour iD Account & App.
login problems
When trying to login to my account either online or app it asks for my details, no,name,d.o.b. when entered correctly i get message details dont match records and go no further. HELP.
753
Tyler
Claire Joy Baxter
Community Member
asked inYour iD Account & App.
lost phone
Hi For some reason, I don't have my son's phone registered to the account with the other two contracts I pay. He's lost his phone today, and I can't sort a replacement because I can't log into the account when it sends a text to a number we can't access with the phone missing. Please advise, Kindest regards, Claire
392
Tyler
S
New
 Contributor
asked inYour iD Account & App.
Mobile App has stopped working
My App has stopped working.. I have deleted it and reinstalled it, now it just loops asking for username and password
566
Tyler
A
Community Member
posted inYour iD Account & App.
inbound calls
Hi Just got my number ported from EE to id. It's a samsung phone but I can't recieve incoming calls. Please can someone help.
72
Tyler
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