Email from ID mobile correctly informed me that my 2 year contract is up in a few days.  Went to it's site and ordered an upgrade, but this did not include transferring my number.  Tried to obtain PAC, but to no avail.  2 years ago I ordered my SIM only from mobiles.co.uk which with ID mobile seem to be part of Carphone Warehouse.  Confused that I received notification from ID mobile but won't recognise my existing number, which I must keep.  What did I do wrong?  Any advice on how I proceed?

Hi, I purchased another sim plan from you but can't see it on my account. How can I add my second plan to view it in app 

I need to speak to a human being pls

I added another plan to my account for my wife. On my iD app I now have 2 plans both in my name. Can I rename the wifes plan with her name to make it easier to manage the plans?

App opens then sticks  cog is spinning  but can access anything on app

I have upgraded my plan with ID and have a new phone, but kept my old number. However, in my account, when I log in to the app it is still showing the plan which is expiring. Should it have updated when I started using the new phone 3 days ago?

Hi. So, I have had 2 accounts with ID, one for me and one for my son. I used to be with Vodafone but switched to ID years ago. Now, when I did this, it was done through Carphone Warehouse who input all my details. But my number doesn't show as recognised with ID, yet I pay my bill to ID and the icon on my phone shows ID. I am paying as if I am paying for the phone still and cannot access anything to change this, even though that contract ended over 2 years ago! I only want to be paying for a sim only deal like I do with my sons. Currys/carphone warehouse have also tries calling ID for me but they don't recognise my date of birth so its obviously been input incorrect. How doni sort this? I cant even get a pac code!

I am trying to add an eSim account to my online account to manage it but it does not let me.  The phone the eSim is registered on has died so when it send the two part authorisation I cannot access it.  How do I get is set up on my account so that I can manage it?

Phiscyle sim to esim 

When I log into the account with my email & password, I get a message saying"This plan has been disconnected.You can now access limited app features, like viewing your previous bills and payment history"But the account is active, works and continues to take the DD fine. I also can't view previous anything!

I have 2 id contacts 1 is coming to the end of contract but I want to keep the number but transfer it onto the ongoing contract. 

I am looking to stay with Idmobile and currently have an account but would like to change my plan as I don't need as much data as I have. Im not sure who to contact to see if I can change my plan to a lower amount per month but stay with Idmobile 

does not have any activities ye

Apple will not let me access my phone as my son has changed the Password.As he has passed away, I am unable to access the phone.How can I get the serial number of my iPhone  from ID mobile ?It cannot be found on the outside of the mobile or in the SIM space itself.Any help would be appreciated. 

Hi,I want to move my child (15 yrs old) from another provider. How do I select a plan and set him up with his own account but on my payment card? I cannot see any option in the app to create a second account and link it.Thanks,Bill. 

Google pixel 7A. ID app starts ok but then when looking for new phone upgrades, kicks me out saying security concern.I can log into Online OK

I switched to Id mobile and my mobile number from vodafone moved yesterday, i seem to have signal issues today i got 2 bars but still cant recieve any texts /otp from ID mobile app registration

can i use an oscal pilot 3 on id

This has been asked before, but it's clear iD mobile are incapable of resolving it. Safesearch has been activated without my consent and won't turn off.The responses always say 'go to the services section to turn it off'. There is no services section in the app. It's in the 'Plan' area as 'Manage your iD Services'. At least know how to navigate your own app.Of course when you get there you find safesearch is already showing as off, so there's a setting which isn't accessible to customers turning this on. No other provider I've ever been with has this issue, so perhaps iD can tell me how they actually propose to resolve this?

Last month (December 2025) I changed my direct debit details. Since then, iD Mobile have been plaguing me with confirmatory texts - 18 so far in just over one month. Every text is identical, saying the DD has been reinstated. I ONLY NEED ONE,  NOT 18! I tried talking to customer service but the agent initially failed to understand the issue, then told me to change my marketing preferences in my app, then finally fobbed me off saying the technical team would ‘fix it’. I then pointed out the  my iD app does not offer me the option to change any marketing preferences and got the same pathetic answer  about the tech team fixing it. What will they do, design a new app just for me? How the hell do I get iD to stop sending me the same text message 3-4 times EVERY WEEK?

Hi - I switched data plans some time ago, I have 3 data plans and å plan was added to the wrong account number.   How can I switch the plans to the correct phone,.   I have been trying to sort this for many months.

The id mobile app does not have my current plan, how do l have it added?

Cannot text 79100 from my phone, live chat unable to resolve the issue

have 2 accounts by accident and need sim card for second 

I have logged in ok, but trying to add my details and it says they are wong. The only thing that can be wrong is date of birth. There is no help facility which isn't very helpful. I wish to upgrade my contract but can do so I til.i get this sorted.