Email from ID mobile correctly informed me that my 2 year contract is up in a few days. Went to it's site and ordered an upgrade, but this did not include transferring my number. Tried to obtain PAC, but to no avail. 2 years ago I ordered my SIM only from mobiles.co.uk which with ID mobile seem to be part of Carphone Warehouse. Confused that I received notification from ID mobile but won't recognise my existing number, which I must keep. What did I do wrong? Any advice on how I proceed?
Solved
Opting for upgrade when already with idmobile
Best answer by WelshPaul
It seems you’ve bought a completely new plan rather than upgrading your current one. Unfortunately, you can’t transfer or port a number between iD Mobile accounts.
You have two options: return the new phone and plan and upgrade your existing one or port your desired number to another network and then port it back to your new line and plan.
+26It seems you’ve bought a completely new plan rather than upgrading your current one. Unfortunately, you can’t transfer or port a number between iD Mobile accounts.
You have two options: return the new phone and plan and upgrade your existing one or port your desired number to another network and then port it back to your new line and plan.
+1Hi
Thank you
If you require further assistance please feel free to get back in touch with us, we’ll be happy to assist you.
Thanks,
Anneline
The iD Mobile Team
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