Hi. So, I have had 2 accounts with ID, one for me and one for my son. I used to be with Vodafone but switched to ID years ago. Now, when I did this, it was done through Carphone Warehouse who input all my details. But my number doesn't show as recognised with ID, yet I pay my bill to ID and the icon on my phone shows ID. I am paying as if I am paying for the phone still and cannot access anything to change this, even though that contract ended over 2 years ago! I only want to be paying for a sim only deal like I do with my sons. Currys/carphone warehouse have also tries calling ID for me but they don't recognise my date of birth so its obviously been input incorrect. How doni sort this? I cant even get a pac code!
registered with ID but number not found?!
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Michael Z
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