cannot text short code number

Hi ​@Gerry1967 

I’m really sorry to hear that you’re experiencing this issue. Please be aware that sending short code texts is classed as an out-of-plan service, so you’ll need to increase your bill cap in order to use this feature.

You can find more information about out-of-plan charges here: https://www.idmobile.co.uk/help-and-advice/call-charges

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@Gemma M bill cap is good and also toggle has been set to allow, still not working although it worked with a different shot code ok, so maybe just an issue with this one?? 

Hi ​@Gemma M any update on this please??

I have the same issue. Online chat unable to resolve. Did you ever manage to get it sorted?

Nope, no response and no resolution 

Hi ​@Gerry1967 and ​@Banjobanjo,

I’m really sorry to hear that this issue is still ongoing.

Please contact our Live Chat team so this can be escalated to our technical team and looked into further for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@Gemma M live chat just has me going round in circles

Hi ​@Gerry1967, 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

The iD Mobile Team 

Hi, did this get resolved? What is the fix?

Hi ​@Banjobanjo 

Are you facing the same issue?

-Michael Z

Yes. The live chat just sends me in circles. 

Hi ​@Banjobanjo,

We’re sorry top hear that you’re experiencing the same issue. I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

The iD Mobile Team