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Question

cannot text short code number

  • December 9, 2025
  • 2 replies
  • 11 views

Cannot text 79100 from my phone, live chat unable to resolve the issue

2 replies

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  • iD Mobile Employee
  • December 9, 2025

Hi ​@Gerry1967 

 

I’m really sorry to hear that you’re experiencing this issue. Please be aware that sending short code texts is classed as an out-of-plan service, so you’ll need to increase your bill cap in order to use this feature.

 

You can find more information about out-of-plan charges here: https://www.idmobile.co.uk/help-and-advice/call-charges

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • December 9, 2025

Hi ​@Gemma M bill cap is good and also toggle has been set to allow, still not working although it worked with a different shot code ok, so maybe just an issue with this one??