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Question

cannot text short code number

  • December 9, 2025
  • 3 replies
  • 170 views
G
New Contributor

Cannot text 79100 from my phone, live chat unable to resolve the issue

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • December 9, 2025

    Hi ​@Gerry1967 

     

    I’m really sorry to hear that you’re experiencing this issue. Please be aware that sending short code texts is classed as an out-of-plan service, so you’ll need to increase your bill cap in order to use this feature.

     

    You can find more information about out-of-plan charges here: https://www.idmobile.co.uk/help-and-advice/call-charges

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New Contributor
    • Gerry1967
    • Author
    • New Contributor
    • December 9, 2025

    Hi ​@Gemma M bill cap is good and also toggle has been set to allow, still not working although it worked with a different shot code ok, so maybe just an issue with this one?? 

    G
    New Contributor
    • Gerry1967
    • Author
    • New Contributor
    • January 27, 2026

    Hi ​@Gemma M any update on this please??

     

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