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Active Contributor
December 9, 2025
Solved

cannot text short code number

  • December 9, 2025
  • 20 replies
  • 646 views

Cannot text 79100 from my phone, live chat unable to resolve the issue

    Best answer by Gemma M

    Hi ​@Gerry1967 

     

    I’m really sorry to hear that you’re experiencing this issue. Please be aware that sending short code texts is classed as an out-of-plan service, so you’ll need to increase your bill cap in order to use this feature.

     

    You can find more information about out-of-plan charges here: https://www.idmobile.co.uk/help-and-advice/call-charges

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    20 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    December 9, 2025

    Hi ​@Gerry1967 

     

    I’m really sorry to hear that you’re experiencing this issue. Please be aware that sending short code texts is classed as an out-of-plan service, so you’ll need to increase your bill cap in order to use this feature.

     

    You can find more information about out-of-plan charges here: https://www.idmobile.co.uk/help-and-advice/call-charges

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gerry1967Author
    Active Contributor
    December 9, 2025

    Hi ​@Gemma M bill cap is good and also toggle has been set to allow, still not working although it worked with a different shot code ok, so maybe just an issue with this one?? 

    Gerry1967Author
    Active Contributor
    January 27, 2026

    Hi ​@Gemma M any update on this please??

     

    Active Contributor
    May 20, 2026

    I have the same issue. Online chat unable to resolve. Did you ever manage to get it sorted?

    Gerry1967Author
    Active Contributor
    May 20, 2026

    Nope, no response and no resolution 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 21, 2026

    Hi ​@Gerry1967 and ​@Banjobanjo,

     

    I’m really sorry to hear that this issue is still ongoing.

     

    Please contact our Live Chat team so this can be escalated to our technical team and looked into further for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gerry1967Author
    Active Contributor
    May 21, 2026

    Hi ​@Gemma M live chat just has me going round in circles

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    May 22, 2026

    Hi ​@Gerry1967

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks,

     

    Anneline

    The iD Mobile Team 

    Active Contributor
    May 26, 2026

    Hi, did this get resolved? What is the fix?

    iD Mobile Employee
    May 26, 2026

    Hi ​@Banjobanjo 

     

    Are you facing the same issue?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.