@Gemma M

Can you send through the same message to private messages that you have been sending out.

Live Chat is going in circles, the technical team have requested more information but havent contacted me.

Any help would be appreciated

Thanks

Anneline M

iD Mobile Employee

Hi @Steve08,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Anneline

V

Voley

New Contributor

Exactly

the same for me

bill Cap at the highest

settings to allow

I’ve reset my network settings and toggled off service etc

any fix?

M

Marquerita T

iD Mobile Employee

Hi @Voley.

Thanks for letting us know.

This could be due to a bar on your account preventing premium text messages from being sent.

Please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat so we can look into this for you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

Gerry1967Author

Active Contributor

There is no fix, been 9 months now and still not sorted

Gemma M

iD Mobile Employee

Hi @Gerry1967,

Thanks for coming back to us.

I'm sorry to hear that the previous steps haven't resolved the issue.

In this case, we'd recommend contacting our Customer Service Team via Live Chat and asking for a technical ticket to be logged so the issue can be investigated further.

You can contact them here: https://www.idmobile.co.uk/live-chat

Be sure to let the team know what troubleshooting you've already completed, as this will help avoid repeating the same steps and allow them to focus on the next stage of the investigation.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Show more replies