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Active Contributor
December 9, 2025
Solved

cannot text short code number

  • December 9, 2025
  • 20 replies
  • 646 views

Cannot text 79100 from my phone, live chat unable to resolve the issue

    Best answer by Gemma M

    Hi ​@Gerry1967 

     

    I’m really sorry to hear that you’re experiencing this issue. Please be aware that sending short code texts is classed as an out-of-plan service, so you’ll need to increase your bill cap in order to use this feature.

     

    You can find more information about out-of-plan charges here: https://www.idmobile.co.uk/help-and-advice/call-charges

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    20 replies

    Active Contributor
    May 26, 2026

    Yes. The live chat just sends me in circles. 

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    May 28, 2026

    Hi ​@Banjobanjo,

     

    We’re sorry top hear that you’re experiencing the same issue. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks,

     

    Anneline

    The iD Mobile Team 

    New Contributor
    July 28, 2026

    Hi I'm experiencing the same issue. Completed all of the steps, 

     

    Device is a Google pixel 10pro

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2026

    Hi ​@Gbixxle,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 4, 2026

    Hi There, 

    I have done this and even been sent a new eSIM which is still not working. 

    Was this ever resolved for anyone?

    New Contributor
    August 5, 2026

    @Gemma M 

    Can you send through the same message to private messages that you have been sending out. 

    Live Chat is going in circles, the technical team have requested more information but havent contacted me.

    Any help would be appreciated

    Thanks

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    August 6, 2026

    Hi ​@Steve08

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

    Anneline

    New Contributor
    August 25, 2026

    Exactly

    the same for me 

     

    bill Cap at the highest 

    settings to allow 

    I’ve reset my network settings and toggled off service etc 

     

    any fix? 

    iD Mobile Employee
    August 26, 2026

    Hi ​@Voley.

     

     

    Thanks for letting us know.

     

    This could be due to a bar on your account preventing premium text messages from being sent.

     

    Please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat so we can look into this for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gerry1967Author
    Active Contributor
    September 11, 2026

    There is no fix, been 9 months now and still not sorted