Hi ​@Amjad ali 

Thank you for getting in touch with us. Please confirm if you would like to switch from a physical SIM to an eSIM.

Thank you,

Zandile 

Hi ​@Amjad ali 

If you wish to move over to an eSIM from a SIM:-

1. Open the iD Mobile app or log-in to My Account Online.
2. Tap ‘Plan’.
3. Scroll down if necessary and tap Your SIM/eSIM.
4. Tap "Request a replacement SIM or eSIM.
5. Tap "Get a replacement eSIM".
6. Follow the instructions provided on screen (which are simple).
7. Using the phone you want the eSIM on, make sure you’re connected to the internet.
8. On the same phone, scan the QR code sent to you by WhatsAppSIM by email.

The eSIM will then install automatically. Be patient. Installation could happen quickly but you'll still need to wait a few minutes for the number to be recognised and hooked up. You’ll receive several SMSs and the last one should state that your new SIM is now active.

https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dget%2Da%2Dreplacement%2Dsim%2Dor%2Desim%2D45097

Hope this helps x