Skip to main content
New Contributor
February 2, 2026
Question

My phone app comes up with security block

  • February 2, 2026
  • 5 replies
  • 38 views

Google pixel 7A. ID app starts ok but then when looking for new phone upgrades, kicks me out saying security concern.

I can log into Online OK

    5 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 2, 2026

    Hi ​@Hughbie ,

     

    Hi, thanks for letting us know. If you can log in online but the iD app logs you out with a security message, it’s usually an app or device setting issue rather than your account.
     

    Please try the following on your Google Pixel 7a:

    Make sure the iD app is fully up to date in the Play Store.

    Force close the app, then reopen it.

    Clear the app cache (Settings → Apps → iD Mobile → Storage → Clear cache).

    Check that your phone isn’t using a VPN, private DNS, or work profile.

    Restart your phone and try again.
     

    If the issue continues, you can still view upgrades via online account access

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 2, 2026

    These notices appear when the bootloader is unlocked or the device is rooted. Has your devices software been modified ​@Hughbie?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HughbieAuthor
    New Contributor
    February 2, 2026

    Hi Lamiya

    Did as you said and seemed to work going into Samsung devices. But then tried sorting price low to high, selecting Motorola and then same error. I'll see if theonline version works

    Hi Paul

    The phone downloaded the latest s/w upgrade a few days ago. This is first time since I've tried the app 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 2, 2026

    Probably just a glitch with the iD Mobile app/site then.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HughbieAuthor
    New Contributor
    February 2, 2026

    Thanks for quick reply. If a glitch is there in the app, hopefully someone within the ID mobile developers team will pick this up soon, .......