Skip to main content
Question

Plan attached to wrong phone number

  • January 27, 2026
  • 1 reply
  • 12 views
N
Community Member

Hi - I switched data plans some time ago, I have 3 data plans and å plan was added to the wrong account number.   How can I switch the plans to the correct phone,.   I have been trying to sort this for many months.

    1 reply

    K
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Kwanele Z
    • iD Mobile Employee
    • April 8, 2026

    Hi ​@Nyge23,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement