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Community Member
Nyge23
Community Member
January 27, 2026
Question

Plan attached to wrong phone number

  • January 27, 2026
  • 1 reply
  • 25 views

Hi - I switched data plans some time ago, I have 3 data plans and å plan was added to the wrong account number.   How can I switch the plans to the correct phone,.   I have been trying to sort this for many months.

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    April 8, 2026

    Hi ​@Nyge23,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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