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New Contributor
Nish
New Contributor
January 27, 2026
Solved

ID Mobile App - missing plan

  • January 27, 2026
  • 2 replies
  • 55 views

The id mobile app does not have my current plan, how do l have it added?

    Best answer by Lamiya C

    Hi ​@Nish ,

     

    Thanks for getting in touch, I can help with this.

    If your current plan isn’t showing in the iD Mobile app, it may be because the app needs to refresh your account details or your plan hasn’t fully synced yet.
     

    Try this first:

    Log out of the iD Mobile app

    Close the app completely

    Restart your phone

    Log back in

    Lamiya

    2 replies

    Lamiya C
    iD Mobile Employee
    Lamiya CAnswer
    iD Mobile Employee
    January 27, 2026

    Hi ​@Nish ,

     

    Thanks for getting in touch, I can help with this.

    If your current plan isn’t showing in the iD Mobile app, it may be because the app needs to refresh your account details or your plan hasn’t fully synced yet.
     

    Try this first:

    Log out of the iD Mobile app

    Close the app completely

    Restart your phone

    Log back in

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    NishAuthor
    New Contributor
    January 27, 2026

    Thanks,  its working now

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