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ID Mobile App - missing plan

  • January 27, 2026
  • 2 replies
  • 15 views

The id mobile app does not have my current plan, how do l have it added?

Best answer by Lamiya C

Hi ​@Nish ,

 

Thanks for getting in touch, I can help with this.

If your current plan isn’t showing in the iD Mobile app, it may be because the app needs to refresh your account details or your plan hasn’t fully synced yet.
 

Try this first:

Log out of the iD Mobile app

Close the app completely

Restart your phone

Log back in

Lamiya

2 replies

Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • January 27, 2026

Hi ​@Nish ,

 

Thanks for getting in touch, I can help with this.

If your current plan isn’t showing in the iD Mobile app, it may be because the app needs to refresh your account details or your plan hasn’t fully synced yet.
 

Try this first:

Log out of the iD Mobile app

Close the app completely

Restart your phone

Log back in

Lamiya


  • Author
  • New Contributor
  • January 27, 2026

Thanks,  its working now